dx11 crashing?

[Shinsei]

Hello!

I don't think I've ever crashed outside of dungeons but lately, I've been crashing in dungeons like 2-5 times.. and it's getting abit ridiculous.

What I've done to try to fix it:

1. Reinstall drivers
2. Disable nVidia's experience, game scanner, etc.
3. Reinstalled windows, fresh install.
4. Updated DirectX

Event Log:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5589c1ae
Faulting module name: nvwgf2umx.dll, version: 10.18.13.5330, time stamp: 0x558105d7
Exception code: 0xc0000005
Fault offset: 0x000000000018da71
Faulting process id: 0x2be0
Faulting application start time: 0x01d0afcee1fea3eb
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\Windows\SYSTEM32\nvwgf2umx.dll
Report Id: 74c4a7af-1bc8-11e5-825b-8c89a5614d0f
Faulting package full name:
Faulting package-relative application ID:

System Info:

SYSTEM_OS Windows 8.1 Enterprise 64-bit (6.2, Build 9200) (9600.winblue_r9.150322-1500)
SYSTEM_CPU AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/06/13 10:59:16 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.484MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 19277.484MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.473GB SYSTEM_FREEDISC_SPACE 186.615GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9.425GB SYSTEM_FREEDISC_SPACE 7.499GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 921.743GB SYSTEM_FREEDISC_SPACE 884.365GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5330
SYSTEM_GRAPHICS_DRIVER_DATE 6/17/2015 4:10:27 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5330
SYSTEM_GRAPHICS_DRIVER_DATE 6/17/2015 4:10:27 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5330
SYSTEM_GRAPHICS_DRIVER_DATE 6/17/2015 4:10:27 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F68C4326-0EFF-4277-AB1F-DBA7814F601B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7512
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/15/2015 6:23:06 PM
SYSTEM_SOUND Headset Earphone (ASTRO Wireless Transmitter )
SYSTEM_SOUND_DEVICE_ID {AC541FE2-9E31-4B7D-9B59-843747E918EC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/21/2014 2:47:19 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EFCCB97C-8798-4F5E-9C03-3E81FC0B4648}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7512
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/15/2015 6:23:06 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6615B8A0-1A7A-11E5-8001444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros Gaming Dock
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66162DD0-1A7A-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros Gaming Dock
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {661654E0-1A7A-11E5-8003444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros Gaming Dock
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {661654E0-1A7A-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66167BF0-1A7A-11E5-8005444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros Gaming Dock
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6616CA10-1A7A-11E5-8006444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6616CA10-1A7A-11E5-8007444553540000}
SYSTEM_INPUT_NAME ASTRO Wireless Transmitter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66171830-1A7A-11E5-8008444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
Event Viewer
FFXIVLauncher
Skype™ -


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 18 NPAPI
Google Chrome
Pidgin
Steam
EVGA PrecisionX 16
Counter-Strike: Global Offensive
VMware Player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Skype™ 7.6
FINAL FANTASY XIV - A Realm Reborn
Microsoft ASP.NET MVC 4 Runtime
Citrix XenCenter
Google Update Helper
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
tools-linux
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
tools-windows


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002EF0
C:\Program Files (x86)\Pidgin\pidgin.exe 00000330
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000710
C:\Program Files (x86)\Skype\Phone\Skype.exe 0000147C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001F68
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000BF0

[jObEfiSH]

Yup, it is a major issue right now specifically with 970 cards and a couple others. Check this link, so far no solution has fixed the issue for me on my 970.
https://www.reddit.com/r/ffxiv/comme...ur_game_keeps/

[Shinsei]

Yup, it is a major issue right now specifically with 970 cards and a couple others. Check this link, so far no solution has fixed the issue for me on my 970.
https://www.reddit.com/r/ffxiv/comme...ur_game_keeps/

So your crashing all the time too?

[GunnarBerwerf]

Just wanna chip in and say that I have also been crashing on the DX11 client and not the DX9, with the same symptoms. Seems to be crashing the Graphics Card forcing a restart of the computer, I am running a GTX970 SC, and I have tried with literally NOTHING running except FF14 and I have rolled back with clean driver installs through the past 4 releases, all resulted in crashes and random times.

Sometime it runs for 12 hours, other times 5mins

[Latram]

My game crash with my amd radeon r9 380 card in dx11 only in dx9 working fine. have the 15.15.1004 from amd and that is the latest driver so.

[Shinsei]

I'm crashing on DX9 also. I did a furmark for 20m no issues. I also ran several other games for hours on end, no issues. So I know it's not my equipment.

[Merylx]

I'm crashing on DX9 also. I did a furmark for 20m no issues. I also ran several other games for hours on end, no issues. So I know it's not my equipment.

Same here. I installed the GTX 970 yesterday, and all the other games I have run like a charm. This, however, can't run at least 20 minutes before it black screens and crashes. DX11 crashes, and now DX9 does too. I've tried so many things - updating graphic drivers... rolling back the drivers... doing a complete clean reboot of the drivers... using CCSweeper to clean out my registry ... I've tried everything I can. I'm not sure what else I can try. Hopefully there's a fix for this eventually as it seems to be happening to a lot of people.

[Illya]

GTX 900 series all seem to have this. I actually upgraded from a 970 to a 980 Ti, the crashes remained the same.

On my 970 I had to revert to 347.88 to stop the crashes. This is no longer possible on 980 Ti, which require 353.06 or higher. Hopefully Squenix or Nvidia find and fix this bug soon.

[jObEfiSH]

So after the non stop crashes with my EVGA 970 SC I went out and bought a new nvidia 970 model number 9001G4012510000 and have been playing all night with ZERO crashes. Same exact video card drivers and hardware, for some reason Heavensward is having some major issues with certain models of video cards. It might have to do with overclocked or superclocked cards but yeah, getting a different brand and model of a 970 completely fixed the issue for me.

Been using nvidia 350.12 drivers.

[Merylx]

So after the non stop crashes with my EVGA 970 SC I went out and bought a new nvidia 970 model number 9001G4012510000 and have been playing all night with ZERO crashes. Same exact video card drivers and hardware, for some reason Heavensward is having some major issues with certain models of video cards. It might have to do with overclocked or superclocked cards but yeah, getting a different brand and model of a 970 completely fixed the issue for me.

Been using nvidia 350.12 drivers.

Ugh, I wish I could do that but I've spent a ton of money on this new graphics card and it's just not playing the game. I've never came across anything like this. It's just so frustrating.