Square Enix issues me a warning for 'being inactive' GM help?

[FinnBalor]

After waking up from a party late last night, I was greeted with an email that had told me that I had received a warning for inappropriate text chat, although I had not accessed the account in a few days. The following is SE telling me that I was banned for AFKing and even admitting that I did not do anything wrong, and then consequently disconnecting me. The following is the chat log from SE customer service :

[KarmaCha]

bumping for ridiculousness. GMs need to see this. Totally inappropriate of a customer support rep.

[Gamer3427]

Wow. Just. Wow.....

This seems like you really got someone completely incompetent. If being AKF for more than 15-30 minutes requires a "warning", then how exactly have half the people playing the game not been banned when they went to eat supper, or are waiting on a long DF? GMs, please take a look at this. Something clearly isn't right here......

[XgungraveX]

where did you afk?

[Martin_Arcainess]

Did the phone jacker jump onto SE support line or something?!

[MatthiasS]

That is absurd. If you can get warnings for AFKing, my entire FC should just be stacked with warnings. Members routinely go AFK overnight.

[Valkyrie_Lenneth]

There may be more to this. If he was logged in afk, someone with access to the computer could have done something. they dont usually suspend people for no reason.

[MilesSaintboroguh]

I can't read that tiny text, but does it say he was banned for AFKing in a dungeon/raid or just AFKing in general? Or was it AFKing during live support chat?

[FinnBalor]

Thing is, I didn't even AFK. I received an email that my account had a strike on it due to 'inappropriate' text chat which occurred on a day I wasn't even home. I can no longer use text chat as a result of this, along with a permanent record of this warning strike on my SE account..

[MilesSaintboroguh]

Does anyone share your computer?