Heavensward and PayPal

[MageBlack]

I pre-ordered Heavensward the second week it was out and selected paypal to pay for it. I was not charged initially. I would be charged when it shipped but I had receipts and confirmation emails. I followed the instructions as they came in, I went to the heavensward page and registered the Code for the pre-preorder, and later on I got a preorder code to put in my Mog station (All for a PC account) and i went on, found the "Add a preorder code" button on my account. I entered the codes I had.

Recently I noticed that people had been saying they have been charged, I waited a week and I still wasnt charged. I checked the Square-Enix Online Store (where i purchased it through) and there was nothing in my orders. I still had the initial receipt with the purchase order number so i contacted support. They just messaged me back saying my order was indeed canceled.

Just a few hours ago, I went and repurchased, the charge has gone through, I got my codes, followed the same steps again but when I get to my Mog station, there is not option to add a preorder code. Am I doing something wrong? Is this option gone now because I already entered a code (that is now defunct)? who do I need to contact to get my preorder code to attach to my account.

Please advise. Thank you!

[MageBlack]

Well, this is odd. The pic below shows I am registered with the preorder. This is most likely with the old code as I have not put in the new code yet. Who do i need to talk to so I can make sure everything is in the right?

[MilesSaintboroguh]

I noticed there's two tabs in your first pic (1 and then FF14 2). Do those mean anything? Also try entering the code under "Enter item code" button.

[MageBlack]

I noticed there's two tabs in your first pic (1 and then FF14 2). Do those mean anything? Also try entering the code under "Enter item code" button.

the first tab was just the 1.0 beta account and its been closed for ages.