Please fix the Store

[baopee]

Yeah, they try to ensure NA customers always get good service. It's like how our In-game Support Teams vanish for days/weeks on end but as far as I'm aware that never happens in NA.

NA is just as bad, I sent 3 ingame tickets to GM, they never even bother replied me and it has been more than 3 month already.

[EU_Community_Team]

Greetings,

Thank you for patience!
We are pleased to announce that the EU Square Enix Store/Boutique will be live again from 13:00 p.m. (GMT)!

However, please note that although the technical difficulties that occurred yesterday have been addressed, there is a possibility that maintenance will have to be performed on the Square Enix Store/Boutique again to address any other issues that may arise.
If any issues do arise on the Store/Boutique, please rest assured that we will inform you all as soon as we have an update.

In order to monitor the situation and help to ensure a smoother launch, we will be staggering the release of pre-orders for the different versions of FINAL FANTASY XIV: Heavensward on these stores to the following times:

Tuesday 17th March, 2015 13:00 p.m. (GMT)
Launch of the Square Enix Store/Boutique

Tuesday 17th March, 2015 14:00 p.m. (GMT)
Pre-orders commence for the digital versions of the Standard and Collector’s Edition of FINAL FANTASY XIV: Heavensward, and the all-in-one bundle, FINAL FANTASY XIV Online, on the Square Enix Store

Wednesday 18th March, 2015 07:00 a.m. (GMT)
Pre-orders commence for the physical, boxed version of the Collector’s Edition of FINAL FANTASY XIV: Heavensward

We know many of you are very eager to pre-order your copy of our upcoming expansion, and once again, would like to offer our most sincere apologies for all the inconvenience caused.
We will inform you if there are any changes to the above schedule.

[Argonar]

Finally, thanks.

[Remus]

We are not eager if the price is still messed up.

[Meridian]

That's an atrocious joke.

[Keyah]

Has the price been adjusted? Otherwise I don't care when the store is available again.

[Yshnal]

We are not eager if the price is still messed up.

I think that a proper apology would be fixing the prices, or heck, at the very least giving an explanation.

No CE here anymore, and I don't even live in the UK. I'm not going to buy it while you treat your customers this way.

[neko_miyuu]

Square Enix, I have a question about the boxed CE: Will we be able to pay in euros with a UK account? Or are we condemned to pay £40 extra?

[Riamu]

And what about the pricing issue? Can you make an official statement about that also? £129.99 compared to the EU & US is insane! Is that why you are holding off the physical launch of the CE? we are all desperately asking and getting nothing but "We can't tell you" what kind of answer is that??

[Edana]

So let me get this right the digital goes on pre-order today but the boxed tomorrow meaning those of us who want a boxed CE have to wait until tomorrow? Meaning an extra day?