Cannot transfer because of reservation with ceremony of eternal bond

[Eten]

Time: Every single day
Frequency: Every time I try to transfer
World name: Malboro to Siren
Character name: Eten Flame
NPC name: Not applicable
Monster name: Not applicable
Class/Level: 50 WHM
Party or solo: Not applicable
In-game time: Not applicable
Area and coordinates: Not applicable
Steps: There are no steps I can take aside from emailing support and being told to post on forums.

Connection Specs
- Type of internet connection/provider: Charter Communciations

Browser Information
- Name and version of the browser currently in-use: Chrome, Firefox
- Internet Explorer Version: Not Applicable

My previous post was moved to Insufficient Information, but I cannot provide any more information than I did. When I try to transfer from Malboro to Siren, it will not let me because it states that I have a reservation with a Ceremony of Eternal Bonding. While that was true, I did have a reservation, I cancelled it. As did my friend. It was over 48 hours ago, and the issue still arises. I've deleted every item I have pertaining to the ceremony as did my friend. All the support I've contacted have sent me in different directions and have been of no help. I'm trying to transfer servers, which inevitably gives you money, and I can't seem to get an ounce of accurate help. This is all the information I can give.

[QuinceTaru]

You will prolly have to wait until the time that you choose even though you canceled it has passed, if it alrdy has then inono GL i suppose!

[Eten]

Thanks for your help but I'd rather get advice from actual moderators!
The reservation was for Friday at Midnight. I cancelled it Friday at 10pm. It's now Sunday at 4pm...

[QuinceTaru]

Sorry for trying to help! Have fun with the GMs on here