90K connection issues when playing FFXIV

[Sasunaich]

Greetings everyone,

We received a number of comments from you, reporting problems with 90k error codes.

We are sorry to hear about that and would like to ask you to fill out the following form if you are still experiencing these issues.


Please do not use this thread for discussions but for providing information only.

Thank you very much.

ISP:
Name of ISP you use to connect to the Internet, incl. country.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
*Also please mention if you play FFXIV using a WIFI connection.

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)



Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.

1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

World:
World where the issue occurred.


Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the message said.
  
  PC Specs
  -=-=-=-=- System Information -=-=-=-=-
  
  -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
  
  Laptop Model Name:
  Laptop Model Number:
  
  Gamepad Manufacturer:
  Gamepad Model Name:
  Gamepad Part Number:
  
  
  (PlayStation®3 and PlayStation®4 Version)
  
  Model Number of the PlayStation®3 You Are Using
  - Model Number:
  
  Model Number of the PlayStation®4 You Are Using
  - Model Number:
  
  Model Number of the PlayStation®Vita You Are Using
  - Model Number:
  
  Information About the Peripherals You Are Using
  -Type:
  -Maker:
  -Model Number:

[Evenstar]

ISP:
UPC, Netherlands

Type of Internet Connection:
Cable

Internet Connection Speed:
120Mbps

Date & Time:
All day Tuesday 03-12. Several times a day. I am living in CET timezone. It was mainly during the afternoon. Between 13:00 and 17:00.

Frequency:
Sometimes

Character Name:
Evenstar Wanderlust

World:
Phoenix

Area and Coordinates:
Several areas. Mostly in mist in front of the FC mansion (13,9)

Party or Solo:
Solo

NPC Name:
Tending garden, no NPC involved.

Monster Name:
None

In-Game Time:
No idea, happened several timed during that day.

Steps:
I was tending my garden (watering and fertilizing) and I kept disconnecting several times that day.

PC Specs
Motherboard: MSI Z77A-G45
Processor: Intel i5-3570K
Memory: 8GB
GPU: 2x NVIDIA GeForce GTX 660 in SLI

[Darra]

ISP:
Virgin Media UK

Type of Internet Connection:
Fiber (Not using Wifi)

Internet Connection Speed:
30Mbit/s

Date & Time:
11/12/14 Between 10:15am GMT and 12:41pm (ongoing)

Frequency:
Always (you people owe me some shards, twinthread and silver ingots!)

Character Name:
Ququ Nasu

World:
Odin

Area and Coordinates:
Mist & Limsa

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
This has occured several times, I don't note down the times!

Steps:
I've been crafting Silver Brocade, using macros. All macro commands are /ac "skillname" <me> <wait.3>
Even when manually crafting I get a lot of latency on the skills.

PC Specs

GPU:NVIDIA GeForce GTX 660
RAM: 8GB
CPU: i5-3470 @ 3.20Ghz
Motherboard: ASUSTek P8Z77-V LX

[DarkArtek]

ISP:
Fastweb (Italy)

Type of Internet Connection:
DSL

Internet Connection Speed:
20mb/s


Date & Time:
Last time was Yesterday at 9.50 PM (GMT+1)

Frequency:
Always

Character Name:
Hanna Walker

World:
Ragnarok


Area and Coordinates:
Second Coil of Bahamut Turn 1, Various Places

Party or Solo:
Party (8) and Solo

NPC Name:
None

Monster Name:
Rafflesia

In-Game Time:
Don't Remember

Steps:
Was casting Flare against Rafflesia.

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Motherboard: Asus P7h55-M Pro
RAM: 8GB DDR3 @ 1033Mhz
GPU: GeForce GTX 780
O.S: Win 8.1 x64
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[WrenDark]

ISP:
Cox USA

Type of Internet Connection:
Cable (non wifi)
Internet Connection Speed:
50 Mbps

Date & Time:
7:52 PST Dec 11, 2014

Frequency:

Twice so far in under 5 minutes


Character Name:
Wren Darkcloud

World:
Adamantoise


Area and Coordinates:
Steps of Thal

Party or Solo:
In Party with 2

NPC Name:
Market Board

Monster Name:
None

In-Game Time:
Was in the morning

Steps:

Just chatting in party chat.

• PC Specs

Time of this report: 12/11/2014, 08:57:42
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7309
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 3525MB used, 4663MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode



Card name: NVIDIA GeForce GT 610
Manufacturer: NVIDIA
Chip type: GeForce GT 610
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_104A&SUBSYS_26153842&REV_A1
Display Memory: 2769 MB
Dedicated Memory: 977 MB
Shared Memory: 1791 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Dell E773c
Monitor Model: DELL E773c
Monitor Id: DELD005
Native Mode: 1024 x 768(p) (75.029Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4448 (English)
Driver Version: 9.18.13.4448
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/16/2014 09:54:03, 19966856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-530A-11CF-924A-18061CC2C435}
Vendor ID: 0x10DE
Device ID: 0x104A
SubSys ID: 0x26153842
Revision ID: 0x00A1
Driver Strong Name: oem45.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section002:9.18.13.4448ci\ven_10de&dev_104a
Rank Of Driver: 00E02001

[Maphyr]

ISP: Verizon USA

Type of Internet Connection: DSL - Hardwired

Internet Connection Speed: 6Mb

Date & Time: ? I don't know, I don't keep a log of how shitty your servers are. It happens absolutely randomly.

Frequency: Always - At least once per day. Usually during prime time ( 7PM EST - 11PM EST )

Character Name: This is irrelevant to the issue.

World: Midgardsormr

Area and Coordinates: Frontlines. Dungeons. Coordinates? LOL

Party or Solo: Party

NPC Name: None

Monster Name: None

In-Game Time: I don't know...

Steps: This is not a bug. This is not something that's reproducible by following steps. SE you seem a little out of touch with these questions. The 90k's come completely random. I'll be playing normally, pressing buttons to heal peoples health bars and boom, instant 90k from no where. I'll be running to another flag and boom instant 90k. It's just random, there is no steps of events...

PC Specs
-=-=-=-=- System Information -=-=-=-=-
GPU:NVIDIA GeForce GTX 760
RAM: 8GB
CPU: i7-2600k @ 3.40Ghz
Motherboard: ASUSTeK P8P67 DELUXE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Anera]

ISP:
TPG Australia http://www.tpg.com.au/

Type of Internet Connection:
ADSL2+ Wired

Internet Connection Speed:
7Mbps Japan ping 160ms to 190ms

Date & Time:
UTC+10:00 Sydney 9pm to 3am

Frequency:
during night time 9pm to 3am Australia standard time

Character Name:
Anera Lyra

World:
Gungnir

Area and Coordinates:
The Final Coil of Bahamut

Party or Solo:
Party 8

NPC Name:
NA

Monster Name:
The Final Coil of Bahamut

In-Game Time:
Don't know

Steps:
during fighting

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Motherboard asus maximus vi hero
GTX 780 Driver version 344.75
Current resolution 1920 x 1080 p
RAM 16GB
cpu i7 4770k 3.50GHz
OS win 8 pro

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Gamepad Manufacturer:Microsoft
Gamepad Model Name:Xbox One controller
Gamepad Part Number:1537

[Druxy]

ISP:
Verizon USA

Type of Internet Connection:
Optic Fiber.

Internet Connection Speed:
80Mbit/s.



Date & Time:
7:00pm - 1:00am EST.

Frequency:
Always.

Character Name:
Ryu Cifer

World:
Leviathan.


Area and Coordinates:
Pretty much anywhere I am but mostly I'm in Mor Dhna or Limsa Lominsa Lower Decks.

Party or Solo:
Both.

NPC Name:
None.

Monster Name:
The Second Coil of Bahamut.

In-Game Time:
I don't know, sorry.

Steps:
When I noticed when the time reaches around 7:00pm (EST) I've noticed the people around me are skipping around by me. I tried doing a couple of battles like The Second Coil of Bahamut but couldn't cause it would end up freezing me and then after 90k. Around this evening today, I happened to get 90k up to 10 times just by sitting on a bench in Lisma lower decks. (Around 10:00am-till now 12:00pm EST)

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: Mac Book Pro
Laptop Model Number: MD103xx/A

[EZ5902]

ISP:
Karoo, United Kingdom

Type of Internet Connection:
ADSL, Wired

Internet Connection Speed:
50Mbps

Date & Time:
Between 11:50am and 12:15pm GMT, 11 December, 2014

Frequency:
Once, but i was crafting...

Character Name:
Ruby Wesson

World:
Behemoth

Area and Coordinates:
Mist, Ward 7, My mansion (8,9)

Party or Solo:
Solo

NPC Name:
None.

Monster Name:
None.

In-Game Time:
Not sure, never checked

Steps:
I was crafting a Tidal Wavesoul Fount.

PS4 Model Number:
CUH-1002A

[AutumnsHollow]

ISP: Time Warner Cable, USA

Type of connection: Cable (I use wi-fi)

Internet connection speed: 15 MBPS

Date & Time: 5:00 - 12:00 EST time zone

Frequency: Once to three times a day

Character name: Autumn Hollow

World: Siren

Area & coordinates: Usually in a duty, but outside of duties it happens in the mist outside my FC mansion. I don't have access to the coordinates at the moment, but it's the large house in the east.

Party or solo: Party

NPC name: none

Monster name: A lot, it ranges from expert roulette mobs, to the extreme primals to the second coil mobs/bosses.

In game time: I never noticed, sorry.

Steps: I would hang out in front of my free company house in the mist, and randomly get disconnected due to 90k. Or I would be inside Sastasha hard mode, The Sunken Temple of Quarn hard mode, or Snowcloak and randomly disconnect due to 90k error. I would also get this error when attempting The Howling Eye extreme, The Navel extreme, The Bowl of Embers extreme, Lord of the Whorl extreme, Thornmarch extreme, The Striking Tree extreme, and the Akah Afah Amphitheater.

Laptop model name: TOSHIBA Qosmio

Laptop model number: X875-Q7190