90K connection issues when playing FFXIV

[NocX7]

Bought the game,pre ordered the collector's edition of the expansion and now I can't play in peace.
I called my ISP and they refuse (or they don't know what I'm talking about) to put me in contact with higher level techs.They insist that if the internet is fine and only this game disconnects then its not their fault to fix.I even paid for WTFast to try to get around the problem but then I still get either the 90002 or 90003 error.

This is exactly what I expected to happen.And i bet if i call SE,they'll just blame my ISP.

Someone answer me this...Why make a sticky thread on collecting data on the 90k problems if SE cant do anything about it and won't even say anything on the matter?To make it look like they're doing something?

IF this doesn't get resolved soon I'm might try to get my money back.I pay for access and I'm not getting access.

Edit: I'm starting to think they don't read this thread at all guys.It might have been created to stop us from complaining anywhere else on the forums.We might have a better chance of them reading about this on other sections of the forums like general maybe.

Can someone make sense of this?

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 12 ms 12 ms 10.1.11.1
4 13 ms 12 ms 12 ms 10.1.0.129
5 16 ms 12 ms 12 ms 10.1.0.18
6 14 ms 12 ms 12 ms 10.1.0.210
7 25 ms 14 ms 12 ms 213.140.51.249
8 57 ms 39 ms 33 ms xe-10-0-4-0-grtmiabr4.red.telefonica-wholesale.n
et [84.16.14.229]
9 36 ms 35 ms 35 ms Et-27-0-0-0-5-grtmiabr4.red.telefonica-wholesale
.net [84.16.15.131]
10 44 ms 49 ms 48 ms et2-0-0-0-grtmiana2.red.telefonica-wholesale.net
[84.16.14.189]
11 37 ms 38 ms 37 ms ix-11-2-0-0.tcore1.MLN-Miami.as6453.net [63.243.
152.49]
12 85 ms 85 ms 86 ms if-7-2.tcore1.AEQ-Ashburn.as6453.net [66.198.154
.177]
13 86 ms 84 ms 89 ms 64.86.85.1
14 85 ms 89 ms 88 ms 64.86.85.1
15 82 ms 83 ms 83 ms if-10-2.tcore1.TTT-Toronto.as6453.net [64.86.32.
33]
16 85 ms 82 ms 84 ms if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.2
5]
17 87 ms 88 ms 86 ms 66.198.96.50
18 87 ms 86 ms 88 ms 192.34.76.2
19 88 ms 89 ms 88 ms 192.34.76.2
20 88 ms 88 ms 88 ms 199.91.189.234
21 91 ms 90 ms 88 ms 199.91.189.74

Trace complete.

[NocX7]

Will they ever address these issues? I have yet to see a single person with these 90000/90002 errors make a post saying they managed to fix the issue. All i get is Square Enix and my ISP blaming eachother for these errors but nobody actually helps.

[Fedarlona]

ISP:
Cox, USA

Type of Internet Connection:
Cable, hard wired to router

Internet Connection Speed:
4Mbit/s


Date & Time:
This has been ongoing since patch 2.56, no issues prior. I have experienced disconnects from 9:00 AM to 11:00 PM GMT-8 so it isn't occurring only at peak hours.

Frequency:
Always

Character Name:
Fedarlona Greinmyrgan

World:
Goblin


Area and Coordinates:
Various. High and low population areas (Mor Dhona, Lower Limsa, Western Thanalan, North Shroud). I also was disconnected multiple times in Syrcus Tower a couple days ago. I have been unable to join any duties since then because I get disconnected before Duty Finder gets a party going, thus removing me from the queue.

Party or Solo:
Solo and party.

NPC Name:
Various and sometimes none.

Monster Name:
None

In-Game Time:
Various.

Steps:
This has occurred in battle, quests, crafting, interacting with market board and retainers. I have also experienced this issue when attempting to mount/dismount from my mounts.

Message received: 90002 error

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS: Windows 7 SP1
Motherboard: MSI B85-G41 PC Mate ATX LGA1150
Processor: Intel Core i5-4570 3.20 GHz
Memory: G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
GPU: NVIDIA GeForce GTX 650 2GB
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[NocX7]

ISP:
Cox, USA

Type of Internet Connection:
Cable, hard wired to router

Internet Connection Speed:
4Mbit/s


Date & Time:
This has been ongoing since patch 2.56, no issues prior. I have experienced disconnects from 9:00 AM to 11:00 PM GMT-8 so it isn't occurring only at peak hours.

Frequency:
Always

Character Name:
Fedarlona Greinmyrgan

World:
Goblin


Area and Coordinates:
Various. High and low population areas (Mor Dhona, Lower Limsa, Western Thanalan, North Shroud). I also was disconnected multiple times in Syrcus Tower a couple days ago. I have been unable to join any duties since then because I get disconnected before Duty Finder gets a party going, thus removing me from the queue.

Party or Solo:
Solo and party.

NPC Name:
Various and sometimes none.

Monster Name:
None

In-Game Time:
Various.

Steps:
This has occurred in battle, quests, crafting, interacting with market board and retainers. I have also experienced this issue when attempting to mount/dismount from my mounts.

Message received: 90002 error

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS: Windows 7 SP1
Motherboard: MSI B85-G41 PC Mate ATX LGA1150
Processor: Intel Core i5-4570 3.20 GHz
Memory: G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
GPU: NVIDIA GeForce GTX 650 2GB
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

They don't seem to care.Not 1 response on this issue and all you see are either players suffering from this error or ppl defending SE and blaming your ISP.

While I understand that in some cases it might be the client's ISP,if the problem not related to SE servers at all why did the problem start for many players the second they introduced a patch?

If the players ISP is to blame then we wouldn't see so many cases where players had zero errors right until we got a game patch.Coincidence? With that many players? I think not.

Fix your servers Square Enix.

[Fedarlona]

No idea why you quoted my entire post but regardless:

Please do not use this thread for discussions but for providing information only.

[Vodlk]

Starhub Singapore
type of connection : optic fibre (wifi)
internet connection speed : 325mbps
date and time: SGT
frequency: just started recently. Error 90002 every 10 sec
character name: Chibi Ken
World: Tonberry
area: anywhere
solo/ party : solo
npc name: none
monster name: none
in game time: didnt have chance to take a look
steps: i would log in,walk for 5 secs before other players stopped moving. I would linger in the area for 5 mins with anything i press not responding and then got disconnect.

Pc spec: i5 windows 8.1
Gtx 760

[FrostyPox]

ISP:
Time Warner, USA

Type of Internet Connection:
Cable (wireless router)

Internet Connection Speed:
10Mbit/s


Date & Time:
The past three days (So I suppose from May 4, 2015 to May 7, 2015, from probably 2:00PM EST on May 4 til 4:00PM EST on May 7 and presumably ongoing.
Frequency:
Always


Character Name:
Frosty Pox

World:
Excalibur


Area and Coordinates:
Everywhere

Party or Solo:
All the time, but probably every 40 minutes on average, sometimes after 10 minutes, sometimes after 90.

NPC Name:
None

Monster Name:
None

In-Game Time:
I don't know.

Steps:
What steps? It literally happens all the time randomly.

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Windows 7 Home Premium Service Pack 1
Manufacturer: ASUSTeK Computer, Inc.
Processor: Intel Core i7-3610QM CPU @ 2.30 GHZ
8.00 GB RAM
64-Bit Operating System
1 TB HDD
GPU: Nvidia GeForce GTX 660M 2GB
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Kassatsu]

ISP: AT&T UVERSE

Type of Internet Connection:
Fiber-optic? (I think?)

Internet Connection Speed:
40MB/s



Date & Time:
Everyday for the past 2 weeks, normally really bad between 7pm est till 11:30pm est

Frequency:
All the time.

Character Name:
Kassatsu Ishikawa

World:
Excalibur

Area and Coordinates:
EVERYWHERE

Party or Solo:
Both

NPC Name:
N/A
Monster Name:
N/A

In-Game Time:
All the time?

Steps:
I was logged into the game that I pay a monthly sub for yet has more server issues than any other game I've ever played? I lag while trying to play my scratcher ticket in the golden saucer! Also very bad in Final Coil and any dungeon

PC Specs:
Operating System : Windows 10 Pro Insider Preview 64-bit (6.3, Build 9600)
Processor : Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory : 16384MB RAM
GPU Name : NVIDIA GeForce GTX 660 Ti
Manufacturer : NVIDIA
Chiptype : GeForce GTX 660 Ti
Display Memory : 4095 MB
AdapterRAM : -2147483648 Byte

[mekia]

ISP:
BT (Infinity)

Type of Internet Connection:
Fibre

Internet Connection Speed:
40mb/s


Date & Time:
All the time


Frequency:
Always (close to DC and picks back up at some point or DC)


Character Name:
Mekia Taqa

World:
Lich

Area and Coordinates:
Everywhere

Party or Solo:
Solo


NPC Name:
N/A


Monster Name:
N/A

In-Game Time:
13:30 (time i loged in today and tried to do something)

Steps:
Story Quest, extreme lag got hit by meele attacks while mob was faaaaar away and not moving.
Assault Wyvern mobs


PC Specs
-=-=-=-=- System Information -=-=-=-=-
I5 2500k (OC)
GTX 770 (OC)
8gb DDR ram
Windows 8.1
Asus Xonar Xense

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[neohmi]

ISP: Shaw Communications, Canada

Type of Internet Connection: DSL via wifi

Internet Connection Speed: around 50-75 Mbps

Date & Time: 6:00 PM, Pacific Time

Frequency: Always

Character Name: Neohmi Chant

World: Leviathan

Area and Coordinates: Gridania, Ul'dah, Dungeons

Party or Solo: Both (for party, 4 members)

NPC Name: None

Monster Name: None

In-Game Time: ???

Steps:
When I synthesize items.
When I walk around town.
When I'm in a dungeon.
This usually happens when I'm waiting for the duty finder, duty roulette low level.

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: Samsung Series 5
Laptop Model Number: NP350V4C-905PH