Support Desk bug - Repeatedly receiving response alert after closing ticket.

[Drakin]

ISP:
VirginMedia

Type of Internet Connection:
Optic Fiber

Internet Connection Speed:
50Mbit/s

Date & Time:
First occurred 24th July 2014.

Frequency:
Everytime I log in or change instance via duty finder

Character Name:
Ignatius Ward

Race:
Miqo'te M

World:
Ragnarok

Class/Level:
50 WHM

Area and Coordinates:
Every area

Party or Solo:
Party or Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Repeatly, started around 11am

Steps:
I placed a report in-game and got a reply, I closed the ticket after the response but now I keep receiving the support notification everytime I log in or enter a new instance via dufy finder.