Game crashes since patch

[Kota_Foxfrey]

I have a problem where my game crashes almost every single time I run between mor dhona's gate to the zone line for coerthas. Sometimes I crash when teleporting somewhere. Windows 7 64bit

[PixelPirate]

Chiming in with frequent crashes and chronic lag as well. Dungeon dropped 3 dps players consecutively. Each said they were lagging, and then 2 minutes later they d/c'd. This happened in similar fashion three times in a row which cannot be coincidental.

[Twillin]

Seems this might fall under the same catagory as this post: (mine is n umber 39)

http://forum.square-enix.com/ffxiv/t...topped-Working

I too have the same problem with random crashing all of a sudden and its never even remotely been a problem before.

[Oniji]

Ok, so this issue has been happening to some extent since launch. It has only been since patch 2.2-2.3+ that it has become noticeably worse. To the point where it started as a minor annoyance, to now, severely hindering my gameplay experience (crashes every 30-60min). I almost expect when I teleport that there is a high likelihood that my client will crash. I am not exaggerating.

Replication:

Teleport to many different zones. Visiting higher population areas/zones will cause the crashes to occur sooner/faster.

It seems to be linked with memory usage. At approximately 1.4-1.45GB of RAM used by the ffxiv.exe the game will start freezing/locking up and eventually crashes.

Setup:

CPU: Intel i7-4770K @ 3.5GHz
Video Card: Sapphire R9 290
RAM: Gskill 16GB DDR3

Tests:

- Reinstalled FFXIV client from scratch - Same issue
- Updated AMD graphics drivers from 13.9 to 14.4 - Same issue
- Tested second spare R9 290 card - Same issue

Speculation:

The reason that I believe it is memory leak as others have discussed, is that as you teleport from zone to zone, the memory slowly increases until eventually it hits the 1.45GB mark and the game crashes.

I have friends running NVIDIA graphics cards and do not appear to have this issue. It might be limited to AMD graphics cards.

This evening, doing 9 treasure maps and 20 hunting log entries worth of teleporting caused 8 crashes. If I visited either Revenant's Toll or Limsa Lominsa during one of the sessions, the client would crash after visiting 3 zones.

[TigretInferno]

I've been having this problem alot lately. Seems everytime I change zones I crash, or even when I'm riding a chocobo of finishing a FATE I will get a random crash. It seems to happen also when I click out of the windowed screen to another program, which I've never had a problem with until now.

My Setup
CPU: AMD FX-4100 Quad-Core 3.70 GHz
Video Card: Sapphire Radeon 7970 HD with drivers fully updated.
Ram: 8GB DDR 3

[Morty500]

I've also suddenyl been experiencing similar issues in the last few weeks. I can log onto the game, do character creation/watch cinematics fine but the moment I actually log a character in I get anything from a few seconds to fifteen minutes of gameplay then the application just locks up - first the graphics go (starts stuttering then just stops) then the sound starts going and finally it just sits there. Can't ctrl+alt+del out of it - luckily dual monitor setup so can open task manager and end unresponsive task.

I've already run memtests (all fine), tried different graphics drivers (all from Nvidia), reinstalled the game (on two separate hard drives), reinstalled windows. This only happens with FFXIV, nothing else. Two weeks ago it was fine - no issues at all but suddenly it's gone to pot and become unplayable.

System details from the FFXIV Profiler if it helps:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument H:\My Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_gdr.140330-1035)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/21/14 11:03:17 Ver: V1.9B0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 15813.941MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 23813.941MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 82.722GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.507GB SYSTEM_FREEDISC_SPACE 922.957GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3523
SYSTEM_GRAPHICS_DRIVER_DATE 20/03/2014 23:02:50
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3523
SYSTEM_GRAPHICS_DRIVER_DATE 20/03/2014 23:02:50
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3A0FAF6B-22E5-4417-A65C-386D2511E47E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 22/08/2013 12:38:21
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {804E0C1B-F4A7-4331-8F34-B107AC8FF10A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 22/08/2013 12:38:21
SYSTEM_SOUND W2361 (3- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F102FB81-C068-47E9-AC76-9565FCEF682C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 22/08/2013 12:38:21
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F234D220-258A-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2354750-258A-11E4-8003444553540000}
SYSTEM_INPUT_NAME Saitek Cyborg Keyboard (USB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2356E60-258A-11E4-8004444553540000}
SYSTEM_INPUT_NAME Saitek Cyborg Keyboard (USB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2359570-258A-11E4-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Being Addressed/Currently Reviewing - Mozilla Firefox
Task Manager
Inbox - **** - Outlook


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel® Watchdog Timer Driver (Intel® WDT)
ACPI Driver Installer
Mozilla Firefox 31.0 (x86 en-GB)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2013
Razer Core
MSI Smart Utilities
Razer Synapse 2.0
MSI Fast Boot
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Microsoft SQL Server Compact 3.5 SP2 ENU
Intel® Watchdog Timer Driver (Intel® WDT)
MSI Live Update
MSI Super Charger
NVIDIA PhysX
VGA Boost
Sound Blaster Cinema
Microsoft Office Professional Plus 2013
Microsoft Access MUI (English) 2013
Microsoft Excel MUI (English) 2013
Microsoft PowerPoint MUI (English) 2013
Microsoft Publisher MUI (English) 2013
Microsoft Outlook MUI (English) 2013
Microsoft Word MUI (English) 2013
Microsoft Office Proofing Tools 2013 - English
Outils de vérification linguistique 2013 de Microsoft Office*- Français
Microsoft Office Proofing Tools 2013 - Español
Microsoft Office Proofing (English) 2013
Microsoft InfoPath MUI (English) 2013
Microsoft Office Shared MUI (English) 2013
Microsoft DCF MUI (English) 2013
Microsoft OneNote MUI (English) 2013
Microsoft Groove MUI (English) 2013
Microsoft Office OSM MUI (English) 2013
Microsoft Office OSM UX MUI (English) 2013
Microsoft Office Shared Setup Metadata MUI (English) 2013
Microsoft Access Setup Metadata MUI (English) 2013
Microsoft Lync MUI (English) 2013
VIPRE Antivirus
MSI Intel Extreme Tuning Utility
VIPRE Antivirus
Qualcomm Atheros Killer Network Manager Suite
Intel(R) Processor Graphics
MSI Intel Extreme Tuning Utility


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Creative\Sound Blaster Cinema\Sound Blaster Cinema\SBCinema.exe 00000EE0
C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE 00001194
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001250
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000000BC
C:\Program Files (x86)\VIPRE\SBAMTray.exe 00001038
C:\Program Files\Qualcomm Atheros\Network Manager\NetworkManager.exe 00000E70

Hope something gets done about this soon - don't like paying for a game I can't play.

[Carlovfx]

I have the same problem and disabling crossfire fixed it, but playing at 7680x1440 i really need my crossfire back.

[Hysterior]

crashing a lot as well on Ragnarok

[Battousan]

Also experiencing the same issue on Sargatanas. Constant lag and lost connection.

[Katlyna]

Everything will be fine for me... and then sometimes during the day everything will start lagging and then I will be disconnected with a basic disconnection message. My home phone (which is internet based) and general web browsing keep running without any issue on my end. I've run nonstop pings during these issues and again no break on my end.

Seems like something ill is occurring on the server end.

I seem to be encountering the problem once a day and then it passes.