Can't connect t login server or website

[Newtdogg]

Posted this in ISP section but I'm not sure if it is. I can't access login server from ps3 nor can I access website/forum from my pc. Wow works and other sites work. Tried resetin my router still no luck. Anyone got any advice?

[Raist]

BT and Sky have been known to have issues with specific areas in the past. May need to bring in your ISP to see if there's an issue with one of their segments again. Open a command prompt (run cmd from the run/search box) and try to run these tracert commands (type the line and press the enter key):

tracert frontier.ffxiv.com
tracert patch-gamever.ffxiv.com
tracert neolobby02.ffxiv.com

These are some of the URL's embedded in the executable files. They should resolve an IP Address that gets shown at the start of the trace, followed by a list of the hops taken to get you there that shows response times to each hop along the way. It should look something like this (this one is to Japan, the last one is to a lobby server in Canada):

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert frontier.ffxiv.com

Tracing route to frontier.ffxiv.com [124.150.157.190]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  LPTSRV [10.10.100.1]
  2    42 ms    36 ms    26 ms  cpe-098-025-064-001.sc.res.rr.com [98.25.64.1]
  3    13 ms    12 ms    13 ms  cpe-024-031-198-005.sc.res.rr.com [24.31.198.5]
  4    25 ms    25 ms    22 ms  xe-6-0-0.rlghncpop-rtr1.southeast.rr.com [24.93.64.66]
  5    32 ms    30 ms    32 ms  107.14.19.20
  6    87 ms    92 ms    90 ms  107.14.17.179
  7    89 ms    92 ms    90 ms  ae-4-0.cr0.lax30.tbone.rr.com [66.109.6.2]
  8    85 ms    86 ms    88 ms  ae2.pr1.lax10.tbone.rr.com [107.14.19.54]
  9    86 ms    89 ms    88 ms  unk-426d075a.adelphiacom.net [66.109.7.90]
 10    87 ms    96 ms    88 ms  lajbb002.kddnet.ad.jp [59.128.2.177]
 11   206 ms   202 ms   205 ms  otejbb206.int-gw.kddi.ne.jp [203.181.100.45]
 12   205 ms   205 ms   205 ms  jc-ote301.int-gw.kddi.ne.jp [118.155.197.42]
 13   234 ms   251 ms   268 ms  106.187.28.198
 14   210 ms   268 ms   211 ms  61.195.56.133
 15   202 ms   200 ms   239 ms  219.117.144.74
 16   202 ms   200 ms   204 ms  219.117.144.45
 17   200 ms   197 ms   199 ms  219.117.144.29
 18   200 ms   200 ms   202 ms  219.117.147.186
 19   197 ms   195 ms   195 ms  124.150.157.190

Trace complete.

C:\Windows\System32>

If it doesn't return an IP address with the "Tracing route to" line, or during the traces it lists any *'s on a line instead of three ms readings, there may be stability/congestion issues with your route that your ISP needs to address. You can copy all of the text on your screen to the clipboard to paste it into an email or text editor like notepad so that you can send it to your ISP for review. Right-click your mouse anywhere in your CMD prompt window and click "Select All" and it will highlight everything in the window (background will turn white and text will turn black), then press the <Enter> key and everything will be copied into clipboard. Then you can paste it into anything that will receive text--notepad, an email, web form when opening a ticket at your ISP's support portal, etc.