SICK OF THE LAG FEST

[kuraidesu]

im lagging so bad at times i can even go into any dutys just started happening like a week ago too i dont want to stop playing this game plz fix the lag!!!

[Raist]

im lagging so bad at times i can even go into any dutys just started happening like a week ago too i dont want to stop playing this game plz fix the lag!!!

SE can't fix North America's internet single-handedly. At best, they may be able to prod Ormuco to improve things on their end in/around Canada. Your ISP needs to be working from their end to fix things between you and Ormuco--be that issues with their networks or the routing partners they use to get us to Ormuco in Montreal.

Tier3 support is what you need from your ISP. You pay them for their service, and in turn their support to address known issues of congestion spikes and packet loss. Demand they work on improving it.

[Plo8383]

Please do something to fix the lag for the S ranks. Tons of players there and we can barely move. It's not just me and it only ever happens to me when there;s that many people in a zone for an S rank so it's your servers. With your new expac, you likely will have more players coming back so it will be even worse. We pay you well. You're a multi-million $ company. You can afford better servers.

[Jollyy5]

As an European player playing on American servers, can I please have sub 80ms latency?

KTHX

[Raist]

As an European player playing on American servers, can I please have sub 80ms latency?

KTHX

They already announced servers will be coming to Europe. How close they manage to get them up and running to the 3.0/3.1 release time frames remains to be seen... but they are coming.

[Gilben]

So, i'm not the only one with lag spikes in dungeons (outside, it's okay) ... Basicaly, it's since one week i've noticed the aggration of this problem (european player). And i can see that north american players have this exact problem too. It's frustating and can cause wipes. I do think it's the actual "interworld" VM that is the cause of our problems.

I really hope that the new european servers will help both north american and european players.

[Nadirah]

As an European player playing on American servers, can I please have sub 80ms latency?

KTHX

Don't think that's physically possible.

[AnandaS]

I've been having the same issues with rubber-banding characters and attacks hitting long after I had moved out of the area and I did some investigation to the NA datacenter. This occurs primarily in instanced dungeons and is much worse during the evenings. During off times such as weekday mornings it is much less noticeable or fight-wrecking. What I found is it is clearly not on my ISP, it is on the Montreal end, in between the datacenter and the iweb cloud server where bad packet loss is happening. Square Enix, if you're contracted with this "iweb" service, they are not doing a good job lately. Here is my pathping and you can see 4% packet loss, all in that area.

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 [192.168.0.2] 0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% qwestmodem.Home [192.168.0.1] 0/ 100 = 0% |
2 24ms 0/ 100 = 0% 0/ 100 = 0% hlrn-dsl-gw06.hlrn.qwest.net [207.225.112.6] 0/ 100 = 0% |
3 21ms 0/ 100 = 0% 0/ 100 = 0% hlrn-agw1.inet.qwest.net [71.217.188.41] 0/ 100 = 0% |
4 54ms 0/ 100 = 0% 0/ 100 = 0% los-brdr-01.inet.qwest.net [67.14.102.30] 0/ 100 = 0% |
5 57ms 0/ 100 = 0% 0/ 100 = 0% 63.146.26.146 0/ 100 = 0% |
6 54ms 0/ 100 = 0% 0/ 100 = 0% if-3-2.tcore1.PDI-Palo-Alto.as6453.net [66.198.127.25] 0/ 100 = 0% |
7 56ms 0/ 100 = 0% 0/ 100 = 0% if-2-2.tcore2.PDI-Palo-Alto.as6453.net [66.198.127.2] 0/ 100 = 0% |
8 73ms 0/ 100 = 0% 0/ 100 = 0% if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.144.58] 0/ 100 = 0% |
9 115ms 0/ 100 = 0% 0/ 100 = 0% if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45] 0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 66.198.96.58 0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% te7-3.dr9.mtl.iweb.com [67.205.127.214] 0/ 100 = 0% |
12 113ms 4/ 100 = 4% 4/ 100 = 4% 72.55.128.44 0/ 100 = 0% |
13 113ms 0/ 100 = 0% 0/ 100 = 0% 184.107.107.176

Trace complete.

I really hope you can get things sorted before the expansion. The game was so much fun, and had smooth dungeons for me just a month ago but now it's become a tragic mess.

[Raist]

I've been having the same issues with rubber-banding characters and attacks hitting long after I had moved out of the area and I did some investigation to the NA datacenter. This occurs primarily in instanced dungeons and is much worse during the evenings. During off times such as weekday mornings it is much less noticeable or fight-wrecking. What I found is it is clearly not on my ISP, it is on the Montreal end, in between the datacenter and the iweb cloud server where bad packet loss is happening. Square Enix, if you're contracted with this "iweb" service, they are not doing a good job lately. Here is my pathping and you can see 4% packet loss, all in that area.

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 [192.168.0.2] 0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% qwestmodem.Home [192.168.0.1] 0/ 100 = 0% |
2 24ms 0/ 100 = 0% 0/ 100 = 0% hlrn-dsl-gw06.hlrn.qwest.net [207.225.112.6] 0/ 100 = 0% |
3 21ms 0/ 100 = 0% 0/ 100 = 0% hlrn-agw1.inet.qwest.net [71.217.188.41] 0/ 100 = 0% |
4 54ms 0/ 100 = 0% 0/ 100 = 0% los-brdr-01.inet.qwest.net [67.14.102.30] 0/ 100 = 0% |
5 57ms 0/ 100 = 0% 0/ 100 = 0% 63.146.26.146 0/ 100 = 0% |
6 54ms 0/ 100 = 0% 0/ 100 = 0% if-3-2.tcore1.PDI-Palo-Alto.as6453.net [66.198.127.25] 0/ 100 = 0% |
7 56ms 0/ 100 = 0% 0/ 100 = 0% if-2-2.tcore2.PDI-Palo-Alto.as6453.net [66.198.127.2] 0/ 100 = 0% |
8 73ms 0/ 100 = 0% 0/ 100 = 0% if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.144.58] 0/ 100 = 0% |
9 115ms 0/ 100 = 0% 0/ 100 = 0% if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45] 0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 66.198.96.58 0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% te7-3.dr9.mtl.iweb.com [67.205.127.214] 0/ 100 = 0% |
12 113ms 4/ 100 = 4% 4/ 100 = 4% 72.55.128.44 0/ 100 = 0% |
13 113ms 0/ 100 = 0% 0/ 100 = 0% 184.107.107.176

Trace complete.

I really hope you can get things sorted before the expansion. The game was so much fun, and had smooth dungeons for me just a month ago but now it's become a tragic mess.

wrong IP address. They do have an agreement with i-web... but it is for websites, not the game. The game is hosted on Ormuco segments starting with 199, in a different section of Montreal. May not even follow TATA lines (AS6453) to get there (which is where your latency is most likely getting off-kilter, would need tracerts to see it better). Who you use to get to Ormuco depends on your ISP's routing policies and not SE.

Try one of these addresses instead, they are the DNS names for the current lobby servers in Canada.

neolobby02.ffxiv.com
neolobby04.ffxiv.com
neolobby06.ffxiv.com

Ideally, you would want to use the IP you actually connect to when fully logged into the game for the testing (can get that from Resource Monitor(resmon from search/run box) or the netstat command in a CMD prompt), but those addresses above will provide enough information for your ISP to track down either the subnet or the proper ASN to use to adjust routing--if they are so inclined. But that would require bringing in your ISP's Tier3 Support. Sometimes it can be difficult to get them by phone--you may fair better using online contact methods.

[HiliteOrin]

Thought I'd post here as I have started getting constant lag both in and out of duties. It looks like things constantly freezing and then catching back up again (rubber banding?), and I get the disconnect symbol above my head momentarily quite frequently.

I ran "pathping 199.91.189.26", which is the IP I was connected to once fully logged into the game as Raist suggested. Any help in interpreting what this means in the context of my lag issues would be great as I don't have much clue what I'm looking at. Called my ISP and they say the connection to my modem is steady and there's nothing wrong on their end.

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 My-PC [192.168.0.9]
3/ 100 = 3% |
1 --- 100/ 100 =100% 97/ 100 = 97% 10.133.24.1
0/ 100 = 0% |
2 8ms 5/ 100 = 5% 2/ 100 = 2% acr07mdsnwi-tge-0-3-0-0.mdsn.wi.charter.com [96.34.21.20]
0/ 100 = 0% |
3 10ms 3/ 100 = 3% 0/ 100 = 0% acr01mdtnwi-tge-0-0-0-1.mdtn.wi.charter.com [96.34.16.136]
1/ 100 = 1% |
4 11ms 4/ 100 = 4% 0/ 100 = 0% dtr02waunwi-tge-0-7-0-3.waun.wi.charter.com [96.34.17.55]
0/ 100 = 0% |
5 10ms 9/ 100 = 9% 5/ 100 = 5% dtr01waunwi-bue-1.waun.wi.charter.com [96.34.30.126]
0/ 100 = 0% |
6 10ms 7/ 100 = 7% 3/ 100 = 3% dtr02mazowi-bue-2.mazo.wi.charter.com [96.34.30.114]
0/ 100 = 0% |
7 12ms 8/ 100 = 8% 4/ 100 = 4% dtr01mazowi-bue-1.mazo.wi.charter.com [96.34.30.110]
0/ 100 = 0% |
8 22ms 6/ 100 = 6% 2/ 100 = 2% crr01euclwi-bue-7.eucl.wi.charter.com [96.34.17.144]
0/ 100 = 0% |
9 21ms 5/ 100 = 5% 1/ 100 = 1% bbr01euclwi-bue-4.eucl.wi.charter.com [96.34.2.4]
0/ 100 = 0% |
10 39ms 9/ 100 = 9% 5/ 100 = 5% 4.34.69.21
0/ 100 = 0% |
11 61ms 4/ 100 = 4% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net[4.69.153.86]
0/ 100 = 0% |
12 66ms 4/ 100 = 4% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net[4.69.153.86]
0/ 100 = 0% |
13 45ms 6/ 100 = 6% 2/ 100 = 2% ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
0/ 100 = 0% |
14 47ms 12/ 100 = 12% 8/ 100 = 8% 192.34.76.10
0/ 100 = 0% |
15 44ms 4/ 100 = 4% 0/ 100 = 0% 199.91.189.242
2/ 100 = 2% |
16 44ms 6/ 100 = 6% 0/ 100 = 0% 199.91.189.26

Trace complete.

[EDIT] Wanted to add that I'm on a wired connection, I have a Motorola SURFboard SBG6580 (which is a modem and router in one), and I've run multiple pathpings with pretty much identical results to the above. I actually haven't had major persistent lag issues much in my entire time playing ARR, but this is particularly out of the ordinary and thought I'd post here. Thanks!