Severe lag in instances since Jan 14

[Tronic]

Since tuesday approximately this lag has appeared out of nowhere. Everything was always fine, and now suddenly out of nowhere I'm in an instance and people will freeze for a few seconds and then everything speeds up to catch up. Sometimes it's short, like half a second, or a second. When it gets extreme I've seen it last 20 seconds or more. I've noticed something curious: it only happens in instances (like garuda ex, or ifrit ex). However if I'm in the Gridania marketplace, where there are lots more people walking around and interacting than inside an instance, everything goes smoothly and there's no freezing/catching up.

I downloaded and installed WTFast and this solved the issue. However I don't think I should have to pay for a third party service to use a game I'm paying for, when there have never been lag issues till two days ago. Another thing to report is that my ping to the montreal datacenter has remained unchanged; it's the same as it was before the trouble started. Somehow I think the problem is with SE's instance servers. I've also heard from numerous other users they're having this same problem, and it started at the same time. The problem is not with my ISP as I've tested ping and lost packets and bandwidth with other services and everything is fine.

[Adol]

You wouldn't happen to be a Sky Broadband customer, would you?
Pretty much everyone who is with Sky has been having the exact issue you described (including myself), and I really hope something gets done about it soon.

[Cadger]

Another Sky Fibre user here. Getting exactly the same issue, will post trace/pings in a bit.

[Futurama]

guys im a sky broad band user and im also having this issue.

I have had no lag since starting from beta p4 and since monday it is terrible. i can barley play the game ive had to miss coil groups
as to not get my group wiped by dying in Aoe's that appear after im dead.

i hope this gets sorted does anyone know why this is happening with sky or has anyone phoned them yet?

keep in touch guys !

[Fire-Dragon-DoL]

I have exact same issue but:
1) I live in Italy
2) My ISP is MC-Link

I didn't have "any lag problem" except from standard (titan HM small latency and such), but never had any real issue.
Now, I have people stopping for 2-3 seconds (while I can keep moving) and then everyone restart moving (fast), this keeps happening more or less, all time.

[doofus]

I'm having the exact same thing happen. Lag spikes started 2-3 days ago. Connection has been flawless prior to this.

I'm also in the UK and use Sky Broadband.

[Sheikh]

Sky customer here and yeap, been lagging non fibre just ADSL...

[Popeh]

Same here. Sky Broadband customer, no issues with lag until Tuesday; and only in Duty Finder. As healer, I can't currently use DF until its sorted :/

[Aegis]

Same issue, same time frame.

Different ISP: BT Broadband

I believe BT and Sky share some infrastructure though.

[Parvania]

Sky are aware as are se.I rang se last night and they asked if i was with sky.nearly all of their calls were from sky customers and they are looking into it,,apparently . Rang sky twice last night and the second time she said would this game be arr by any chance. My son is playing other online games in same house with no issues. The more people that phone sky and se about this the better.