FFXIV:ARR has stopped working, won't let me back in game

[mbncd]

I was able to play the game just fine until yesterday, when mid loading screen (I think I was somewhere in Thanalan on my way to Uldah, maybe zoning into the city, I know I was moving between zones, just can't remember exactly which and I definitely hadn't seen inside the city before the crash) Windows 8 brought up this error message about how the game had stopped working and had to close.

I restarted the game, selected my character, the loading screen came up, and after a few seconds the same error came up. I haven't been able to get any further than the loading screen since then, despite numerous attempts, restoring default settings, leaving the computer off all night, etc. To my knowledge, nothing happened on my end while I was zoning, but now I seem to be completely stuck, with no idea of how to fix it.

Please help!


Time: Started about a day ago, still happening now
Frequency: Every time I try to log in
World name: Ragnarok
Character name: Crystal Dreams
NPC name: N/A
Monster name: N/A
Class/Level: WVR 50
Party or solo: solo
In-game time: N/A
Area and coordinates: Between zones in the Uldah/Thanalan region
Steps:
1. Attempted to travel between zones on foot on my way to Uldah.
2. Loading screen came up, waited for it.
3. Windows error stated that the game had stopped working and had to close.
4: Attempted to restart the game. Selected character. Repeat from step 2.
5. After each game crash, I did other things to try to remedy the situation. Closed all other programs, reset game settings to defaults, restarted the laptop, left laptop and modem/router off for an extended period of time, etc.


Connection Specs
- Type of internet connection/provider: Averaging 2 bars on a 4G mobile broadband connection via iiNet in Australia
- Modem maker/model number: Mobii Hotspot

PC Specs
-=-=-=-=- System Information -=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Crystal\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
SYSTEM_CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.00.06bRGI
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.609MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18607.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 910.830GB SYSTEM_FREEDISC_SPACE 814.709GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 0.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3379
SYSTEM_GRAPHICS_DRIVER_DATE 21/12/2013 6:02:46 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 0.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3379
SYSTEM_GRAPHICS_DRIVER_DATE 21/12/2013 6:02:46 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND PRI TV (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {E609854A-15E4-4C44-845D-C4B3453D382A}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.16.0000.3112
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 24/06/2013 11:02:08 AM
SYSTEM_SOUND Speakers (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6E1BE2FE-1655-4C1F-9F40-374366F6C6A3}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0010.1700
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 22/02/2013 7:47:06 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8149A7B0-71A4-11E3-8001444553540000}
SYSTEM_INPUT_NAME Insyde Airplane Mode HID Mini-Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {814AE030-71A4-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {814A1CE0-71A4-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {814AE030-71A4-11E3-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {814B0740-71A4-11E3-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

GMSG
FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
C:\mbncd\Western Shows


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 Plugin
Combined Community Codec Pack 2013-11-27
Deponia
Edna and Harvey
GIGABYTE Smart USB Backup 1.0.20131002
GIGABYTE Voice Search 2.6.0
Chaos on Deponia
A New Beginning
Hotkey 8.0135
VIA Platform Device Manager
Airplane Mode Hid Installer
CyberLink PowerDVD 10
King's Quest 1+2+3
King's Quest 4+5+6
King's Quest 7-8
Mozilla Firefox 26.0 (x86 en-GB)
Mozilla Maintenance Service
Smart Switch v1.5.0
Smart Update v1.6.3
Steam
To the Moon
Windows Live Essentials
WinRAR archiver
Windows Live Communications Platform
Cisco PEAP Module
AmCap version 9.01
Photo Gallery
Windows Live SOXE Definitions
Hotkey 8.0135
MSXML 4.0 SP3 Parser (KB2758694)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Platform
Java 7 Update 45
Windows Live UX Platform Language Pack
FINAL FANTASY XIV - A Realm Reborn
Movie Maker
Java Auto Updater
Windows Live Installer
Windows Live Essentials
Airplane Mode Hid Installer
Windows Live Writer Resources
Cisco EAP-FAST Module
Intel(R) Management Engine Components
Windows Live SOXE
Microsoft Visual C++ 2005 Redistributable
Windows Live Writer
Sound Blaster Cinema
Realtek Ethernet Controller Driver
Windows Live Mail
Photo Gallery
NVIDIA PhysX
MSVCRT
MSVCRT110
Microsoft Office
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Live Messenger
REALTEK Bluetooth Driver
REALTEK Wireless LAN Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Windows Live Writer
Adobe Reader XI
Cisco LEAP Module
Windows Live Messenger
Movie Maker
Realtek PCIE Card Reader
Windows Live Photo Common
Realtek PCIE Card Reader
MSVCRT_amd64
Windows Live Mail
Photo Common
CyberLink PowerDVD 10
D3DX10
Windows Live PIMT Platform
Windows Live Writer
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Windows Live UX Platform
Junk Mail filter update
Intel(R) SDK for OpenCL - CPU Only Runtime Package


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00000B94
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000488
C:\Program Files (x86)\Creative\Sound Blaster Cinema\Sound Blaster Cinema\SBCinema.exe 000002DC
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 000013C8
C:\Program Files (x86)\CyberLink\Shared files\brs.exe 00000554
C:\Program Files (x86)\Hotkey\Hotkey.exe 00000418
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001028
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 00000D74
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001558
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000016DC
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000908
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe 00000030


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: Gigabyte Q27F-4701H i7-4700MQ/16GB/1TB/17.3"FHD/BLCombo/Win8 64bit
Laptop Model Number: Gigabyte Q27F-4701H

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Firefox 26.0
- Internet Explorer Version: 10.0.12 (I think, I'm not familiar with it and it's confusing...)

[Furlamseere]

Greetings mbncd,

We thank you for posting your concerns regarding the game not working correctly. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere