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  1. #1
    Player
    mbncd's Avatar
    Join Date
    Mar 2011
    Location
    Limsa
    Posts
    1,002
    Character
    Crystal Dreams
    World
    Ragnarok
    Main Class
    ALCHEMIST Lv 50

    FFXIV:ARR has stopped working, won't let me back in game

    I was able to play the game just fine until yesterday, when mid loading screen (I think I was somewhere in Thanalan on my way to Uldah, maybe zoning into the city, I know I was moving between zones, just can't remember exactly which and I definitely hadn't seen inside the city before the crash) Windows 8 brought up this error message about how the game had stopped working and had to close.

    I restarted the game, selected my character, the loading screen came up, and after a few seconds the same error came up. I haven't been able to get any further than the loading screen since then, despite numerous attempts, restoring default settings, leaving the computer off all night, etc. To my knowledge, nothing happened on my end while I was zoning, but now I seem to be completely stuck, with no idea of how to fix it.

    Please help!


    Time: Started about a day ago, still happening now
    Frequency: Every time I try to log in
    World name: Ragnarok
    Character name: Crystal Dreams
    NPC name: N/A
    Monster name: N/A
    Class/Level: WVR 50
    Party or solo: solo
    In-game time: N/A
    Area and coordinates: Between zones in the Uldah/Thanalan region
    Steps:
    1. Attempted to travel between zones on foot on my way to Uldah.
    2. Loading screen came up, waited for it.
    3. Windows error stated that the game had stopped working and had to close.
    4: Attempted to restart the game. Selected character. Repeat from step 2.
    5. After each game crash, I did other things to try to remedy the situation. Closed all other programs, reset game settings to defaults, restarted the laptop, left laptop and modem/router off for an extended period of time, etc.


    Connection Specs
    - Type of internet connection/provider: Averaging 2 bars on a 4G mobile broadband connection via iiNet in Australia
    - Modem maker/model number: Mobii Hotspot

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Crystal\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
    SYSTEM_CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.00.06bRGI
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16303.609MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 18607.609MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 910.830GB SYSTEM_FREEDISC_SPACE 814.709GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 0.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3379
    SYSTEM_GRAPHICS_DRIVER_DATE 21/12/2013 6:02:46 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 0.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3379
    SYSTEM_GRAPHICS_DRIVER_DATE 21/12/2013 6:02:46 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND PRI TV (Intel(R) Display Audio)
    SYSTEM_SOUND_DEVICE_ID {E609854A-15E4-4C44-845D-C4B3453D382A}
    SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.16.0000.3112
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 24/06/2013 11:02:08 AM
    SYSTEM_SOUND Speakers (VIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6E1BE2FE-1655-4C1F-9F40-374366F6C6A3}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0010.1700
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 22/02/2013 7:47:06 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8149A7B0-71A4-11E3-8001444553540000}
    SYSTEM_INPUT_NAME Insyde Airplane Mode HID Mini-Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {814AE030-71A4-11E3-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {814A1CE0-71A4-11E3-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {814AE030-71A4-11E3-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {814B0740-71A4-11E3-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    GMSG
    FFXIVLauncher
    In-Game Bugs - Post New Thread - Mozilla Firefox
    C:\mbncd\Western Shows


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 11 Plugin
    Combined Community Codec Pack 2013-11-27
    Deponia
    Edna and Harvey
    GIGABYTE Smart USB Backup 1.0.20131002
    GIGABYTE Voice Search 2.6.0
    Chaos on Deponia
    A New Beginning
    Hotkey 8.0135
    VIA Platform Device Manager
    Airplane Mode Hid Installer
    CyberLink PowerDVD 10
    King's Quest 1+2+3
    King's Quest 4+5+6
    King's Quest 7-8
    Mozilla Firefox 26.0 (x86 en-GB)
    Mozilla Maintenance Service
    Smart Switch v1.5.0
    Smart Update v1.6.3
    Steam
    To the Moon
    Windows Live Essentials
    WinRAR archiver
    Windows Live Communications Platform
    Cisco PEAP Module
    AmCap version 9.01
    Photo Gallery
    Windows Live SOXE Definitions
    Hotkey 8.0135
    MSXML 4.0 SP3 Parser (KB2758694)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Platform
    Java 7 Update 45
    Windows Live UX Platform Language Pack
    FINAL FANTASY XIV - A Realm Reborn
    Movie Maker
    Java Auto Updater
    Windows Live Installer
    Windows Live Essentials
    Airplane Mode Hid Installer
    Windows Live Writer Resources
    Cisco EAP-FAST Module
    Intel(R) Management Engine Components
    Windows Live SOXE
    Microsoft Visual C++ 2005 Redistributable
    Windows Live Writer
    Sound Blaster Cinema
    Realtek Ethernet Controller Driver
    Windows Live Mail
    Photo Gallery
    NVIDIA PhysX
    MSVCRT
    MSVCRT110
    Microsoft Office
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Windows Live Messenger
    REALTEK Bluetooth Driver
    REALTEK Wireless LAN Driver
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Windows Live Writer
    Adobe Reader XI
    Cisco LEAP Module
    Windows Live Messenger
    Movie Maker
    Realtek PCIE Card Reader
    Windows Live Photo Common
    Realtek PCIE Card Reader
    MSVCRT_amd64
    Windows Live Mail
    Photo Common
    CyberLink PowerDVD 10
    D3DX10
    Windows Live PIMT Platform
    Windows Live Writer
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Windows Live UX Platform
    Junk Mail filter update
    Intel(R) SDK for OpenCL - CPU Only Runtime Package


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00000B94
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000488
    C:\Program Files (x86)\Creative\Sound Blaster Cinema\Sound Blaster Cinema\SBCinema.exe 000002DC
    C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 000013C8
    C:\Program Files (x86)\CyberLink\Shared files\brs.exe 00000554
    C:\Program Files (x86)\Hotkey\Hotkey.exe 00000418
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001028
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 00000D74
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001558
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000016DC
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000908
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe 00000030


    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Laptop Model Name: Gigabyte Q27F-4701H i7-4700MQ/16GB/1TB/17.3"FHD/BLCombo/Win8 64bit
    Laptop Model Number: Gigabyte Q27F-4701H

    Gamepad Manufacturer: N/A
    Gamepad Model Name: N/A
    Gamepad Part Number: N/A

    Browser Information
    - Name and version of the browser currently in-use: Firefox 26.0
    - Internet Explorer Version: 10.0.12 (I think, I'm not familiar with it and it's confusing...)
    (0)

  2. #2
    Moderator Furlamseere's Avatar
    Join Date
    Oct 2013
    Posts
    2,195
    Greetings mbncd,

    We thank you for posting your concerns regarding the game not working correctly. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

    Thanks for your report!

    - Furlamseere
    (0)