Customer Phone Support

[Summer87]

I just wanted to say that I have decided to never purchase another Square game again. I sat on hold with your customer support line for about 4 hours to get an issue settled with my FF14 account, since your email support is BEYOND useless.

I received a phone bill yesterday, a 418 dollar phone bill, the largest bill I've ever received. So I wondered what the hecking heck could have wracked up such a large charge.

IT WAS YOUR PHONE SERVICE!

What kind of multinational company doesn't have a toll free number for their customer support line? Seriously, I've dealt with a multitude of game developers and publisher support lines and even for companies outside the video game industry and this is a first.

It really sucks that this had to happen, since I have been dying to get my hands on Kingdom Hearts 3 and Final Fantasy 15. That or I'll wait for the products you release to total over $418 and some cents before I ever decide to renew my sub to FF14 or buy another Square product.

[Johnist]

So... What's the phone number?

[Blarp]

I would be pretty livid. However, their website directly says that it's not toll free. I agree it's extremely dumb and that SE has, by far, the worse customer service in the industry, but they do tell you up front that you're going to get charged for the call.

◆ Phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method

[Summer87]

That was so not there when I called weeks ago. They must have had this issue with a few people getting steamed and adding that on. Which is not all that unlikely since they just had this giant launch and I assume they have been flooded with phone calls. So when people, like myself notice the charges, they rushed to put a disclaimer up. Because I promise that was nowhere to be found when I called and was on hold for as long as I was.

[Skindef]

Ouch, I'll make sure to hang up if on hold more than 5-10 minutes I suppose. Sorry for you.

[Mosis]

did anyone pick up?

[Summer87]

Yes, somebody picked up, then he said he couldn't help me and I'd have to wait a few more days for the issue to be fixed because he would send it to the support specialists.

[misterrpg]

You know what? You have every right to be angry, don't let anyone tell you that you can't be.

That's a lot of money. I'm really sorry man.

[GilbertLapine]

Yeah, SE should really foot the bill and fix their cusomer service.

[Zenaku]

Why did you not do chat support? you don't need to call i always do chat support better then waiting on the phone. It's a little hard to find the chat support but you could have done that.