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  1. #1
    Player
    Rhindas's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    493
    Character
    Selawyn Kludra
    World
    Sargatanas
    Main Class
    Arcanist Lv 70

    Video Card Driver consistently crashing (BlueScreen)

    I'm having a blue screen problem with FFXIV and exclusively FFXIV that crashes my video driver while playing and forces a restart. This only happens in the below described locations, at least so far that I've noticed since playing since Phase 2 Beta. Sometimes I am able to Alt-Tab and continue playing the game, but this is extremely rare.

    When the problem occurs, my screen goes black and makes a buzzing sound and I have to force restart my computer. When it comes back online, it will say Windows recovered from a blue screen error. Uninstalling and reinstalling the game, uninstalling and reinstalling video card drivers, updating all system updates, running as admin, updating directX, playing on the lowest graphics settings, disabled antivirus...all of these have been performed and have had zero effect. This occurs with no other game in my library.

    Time & Frequency: Without exception, any time I run Wanderer's Palace, Amdapor Keep. Frequently occurs in Limsa Lominsa Upper Decks. Rarely in South Shroud near Camp Tranquil
    World name: Sargantas
    Character name: Selawyn Kludra
    Class/Level: Scholar 50 currently but occurs on any job/class
    Party or solo: Both, where applicable
    In-game time: Most recently was around midnight Eorzea time I think, sometime around 8PM EST, in Wanderer's Palace, but happens all times of day
    Area and coordinates: Most frequently happens on bridges in Upper Limsa, but can occur anywhere in the zone (it has never crashed in Lower), only occurs on the water sections near Camp Tranquil (near the gathering points for botanist), and nearly always occurs in the large room in WP where the Tonberry Stalker walks around the square shaped room clockwise and nearly always happens entering the final boss room.

    Steps:
    1. The exact steps to recreate are never consistent, but will always, without exception, occur at least once in the aforementioned areas.


    Connection Specs
    - Type of internet connection/provider: Cable, Armstrong (local)
    - Modem maker/model number: Aerris TM, model number TM 602G

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Marth\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    SYSTEM_CPU Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS Default System BIOS
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8182.988MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16364.156MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 687.716GB SYSTEM_FREEDISC_SPACE 405.709GB
    SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 687.716GB SYSTEM_FREEDISC_SPACE 405.709GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
    SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2013 4:58:10 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Sound Blaster X-Fi Xtreme Audio)
    SYSTEM_SOUND_DEVICE_ID {DF943D8C-62E9-4DD5-B90F-921CA88AF240}
    SYSTEM_SOUND_DEVICE_NAME t3.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.10.0000.0209
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/27/2009 2:50:06 AM
    SYSTEM_SOUND Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
    SYSTEM_SOUND_DEVICE_ID {B6CE55B8-6CA7-4F57-87E7-B44F5189B202}
    SYSTEM_SOUND_DEVICE_NAME t3.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.10.0000.0209
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/27/2009 2:50:06 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0234F7F0-C350-11DF-8002444553540000}
    SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {02351F00-C350-11DF-8004444553540000}
    SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {02356D20-C350-11DF-8006444553540000}
    SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {02359430-C350-11DF-8008444553540000}
    SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {02365780-C350-11DF-800E444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0236F3C0-C350-11DF-800F444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {02371AD0-C350-11DF-8010444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E8699280-C78B-11E1-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries World of Warcraft: Cataclysm MMO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E86A2EC0-C78B-11E1-8002444553540000}
    SYSTEM_INPUT_NAME World of Warcraft: Cataclysm MMO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) - Mozilla Firefox
    FINAL FANTASY XIV: A Realm Reborn
    System Information
    text.txt - Notepad


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    The Lord of the Rings Online™: Shadows of Angmar™ v07.12.30.54
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    AIM 7
    Creative Audio Control Panel
    avast! Free Antivirus
    EA Shared Game Component: Activation
    Creative Software AutoUpdate
    Creative Sound Blaster Properties x64 Edition
    EA Installer
    EA Installer
    EA Download Manager
    Free Audio CD Burner version 1.4.8
    Free Studio version 5.1.5
    Free YouTube to MP3 Converter version 3.11.37.1212
    GOM Player
    Google Chrome
    Guild Wars 2
    Host OpenAL
    PHANTASY STAR ONLINE 2
    Security Update for CAPICOM (KB931906)
    Malwarebytes Anti-Malware version 1.62.0.1300
    Microsoft .NET Framework 1.1
    MotoHelper 2.1.40 Driver 5.5.0
    Mozilla Firefox 24.0 (x86 en-US)
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    Microsoft Office Click-to-Run 2010
    Download Updater (AOL Inc.)
    Creation Kit
    The Elder Scrolls III: Morrowind
    The Elder Scrolls IV: Oblivion
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    FINAL FANTASY XI
    Star Wars: Knights of the Old Republic
    Dungeon Siege III
    Portal
    The Elder Scrolls V: Skyrim
    Uninstall 1.0.0.1
    VLC media player 2.1.0
    Windows Live Essentials
    World of Warcraft
    Steam
    Scan
    Roxio Central Data
    DirectXInstallService
    CCC Help Spanish
    Dell DataSafe Local Backup
    Security Update for CAPICOM (KB931906)
    ATI Catalyst Registration
    CCC Help Thai
    Windows Installer Clean Up
    Dell DataSafe Online
    Windows Live Writer
    Catalyst Control Center Localization All
    NVIDIA PhysX
    PS_AIO_05_C4600_Software_Min
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Roxio Central Tools
    Windows Live Upload Tool
    Skins
    MSVCRT
    Java(TM) 6 Update 35
    Java 7 Update 45
    Toolbox
    Catalyst Control Center InstallProxy
    FINAL FANTASY XIV - A Realm Reborn
    Roxio Update Manager
    CCC Help Greek
    Windows Live Communications Platform
    Windows Live Movie Maker
    CCC Help Dutch
    Windows Live Sign-in Assistant
    Java Auto Updater
    CCC Help Russian
    Skype™ 6.5
    CCC Help Czech
    CCC Help French
    Cisco LEAP Module
    Adobe AIR
    Roxio Easy CD and DVD Burning
    Catalyst Control Center InstallProxy
    CCC Help Portuguese
    Roxio BackOnTrack
    Catalyst Control Center - Branding
    Roxio Easy CD and DVD Burning
    CCC Help English
    Windows Live Mail
    Cisco EAP-FAST Module
    Roxio Express Labeler 3
    PowerDVD DX
    CCC Help Norwegian
    Roxio Central Audio
    Mass Effect 2
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    CCC Help Finnish
    Dell Getting Started Guide
    Windows Live Essentials
    CCC Help Italian
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Windows Live Sync
    MSXML 4.0 SP2 (KB954430)
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    CCC Help Japanese
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    The Lord of the Rings FREE Trial
    NVIDIA PhysX
    Sonic CinePlayer Decoder Pack
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Update for Microsoft .NET Framework 4 Extended (KB2836939)
    Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
    Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
    Microsoft Office Starter 2010 - English
    CCC Help Swedish
    Catalyst Control Center Graphics Previews Common
    CCC Help English
    MotoHelper MergeModules
    Microsoft Office 2010
    ccc-core-static
    CCC Help Polish
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    RNX-MiniN1 Wireless LAN Driver and Utility
    Catalyst Control Center - Branding
    CCC Help Hungarian
    ccc-core-static
    Windows Live Messenger
    Google Update Helper
    Dell DataSafe Local Backup - Support Software
    Adobe Reader 9.1.2
    Adobe Reader XI (11.0.03)
    Catalyst Control Center Graphics Previews Vista
    Dragon Age: Origins
    CCC Help Turkish
    Roxio Central Copy
    World of Warcraft(R): Cataclysm(TM) MMO Gaming Mouse
    Microsoft Sync Framework Services Native v1.0 (x86)
    Sound Blaster X-Fi
    Microsoft .NET Framework 1.1
    EA Shared Game Component: Activation
    CCC Help German
    Windows Live Photo Gallery
    Junk Mail filter update
    CCC Help Chinese Standard
    Roxio Activation Module
    Roxio Central Core
    Catalyst Control Center Graphics Previews Common
    Cisco PEAP Module
    Catalyst Control Center InstallProxy
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Choice Guard
    Consumer In-Home Service Agreement
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
    MSXML 4.0 SP2 (KB973688)
    Windows Live Call
    CCC Help Danish
    CCC Help Korean
    EMC 10 Content
    CCC Help Chinese Traditional


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe 000009E0
    C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe 00000B40
    C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe 00000A4C
    C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE 00000BAC
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe 00000CB8
    C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE 00000B88
    C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe 00000B2C
    C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe 000005DC
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000F10
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000FD0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 000013B8
    C:\Program Files (x86)\Steam\Steam.exe 00000898
    C:\Program Files (x86)\SteelSeries\World of Warcraft Cataclysm MMO Gaming Mouse\WoWMHID2.exe 00000C68
    C:\Program Files (x86)\SteelSeries\World of Warcraft Cataclysm MMO Gaming Mouse\WoWMTray2.exe 00000F78
    C:\Program Files\Alwil Software\Avast5\avastui.exe 00000D24
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe 00000C7C
    C:\Users\Marth\AppData\Local\AOL\AIM\aim.exe 00000A00
    C:\Users\Marth\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe 00000880
    C:\Windows\SysWOW64\rundll32.exe 00000B6C


    Gamepad Manufacturer: Microsoft
    Gamepad Model Name: Xbox Wireless Controller


    Browser Information
    - Name and version of the browser currently in-use: Firefox 24.0
    - Internet Explorer Version: IE10, never used.
    (0)

  2. #2
    Moderator Furlamseere's Avatar
    Join Date
    Oct 2013
    Posts
    2,195
    Greetings Rhindas,

    We thank you for posting your concerns regarding your blue screen error while playing FFXIV. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

    Thanks for your report!

    - Furlamseere
    (0)