Greetings all,

Based on the content of the original post and the replies of other users, I determined that this report seemed more like a technical issue and moved the thread here for that reason. At that time I was unaware that there had already been two separate discussions regarding this issue, in which several users had gone through rigorous troubleshooting steps on their side. Based on the additional information provided by you all, I will go ahead and push this through to the appropriate department for a thorough investigation.

Upon doing a little searching myself, I have located the two aforementioned discussions regarding this issue here and here. I have also found that this issue has already been reported on the bug report forums and moved to the 'Accepted Bugs' board here. Since this issue has already been escalated, I will be locking this particular thread and adding this information to the previous report.

I apologize for my mistake and would like to thank you all for your contribution and continued patience in this issue.