Login access suspended every time I log in from my laptop

[VertexGeneral]

Every time I log in on my laptop then log in on my PC later in the day it triggers a "suspicious activity" lockout on my account. I don't know if you are automatically suspending accounts that log in from 2 different PCs, but I regularly check the forums from work or log in to my account from wifi hotspots to check my market items and then come home only to have to change my password.

Is there a way to avoid this problem?

[Orophin]

Get an authenticator and it won't bug you anymore.

[PetiteMalFleur]

Get an authenticator and it won't bug you anymore.

I was going to suggest this too. They have a free app.

[VertexGeneral]

When they fix the "remember my username" option I'll think about getting their authenticator.

[Squa11_Leonhart]

When they fix the "remember my username" option I'll think about getting their authenticator.

Yes... i noticed this broken in the launcher.

[KraggyKor]

Yes... i noticed this broken in the launcher.

It isn't broken per se, I have two accounts running on two nearly identical PCs using the same account setup on both .. one remembers the name, one doesn't.

[Squa11_Leonhart]

If you had the checkbox ticked prior to the launcher update, then yes it will remain ticked.


atleast until the next time you enter the wrong password, or get a login server error, in which the launcher will refresh with the box unticked and will no longer accept enabling this checkbox.

I've already logged the process's behavior so i can see that the setting and ID Field is not saved to the FFXIV_BOOT.cfg

[Boretalith]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.