I've been dealing with customer support through email all week and they finally sent me an email telling me to use their Live Chat option or their phone option. Because I don't have a phone that works properly (I'm never buying a phone that is on sale again! Haaaah.) I'd like to use the Live Chat feature. My only problem is I absolutely cannot find it anywhere on the website. Have they done away with live chat for FFXIV already? Why the heck did they suggest it to me in the email if it isn't even around? Any other North American players able to point me in the right direction? I'm gonna keep trying to find a way through to their phone support but without a toll-free option its gonna be pretty difficult to find someone willing to let me use their phone for hours while I wait on hold.