Read this if SE doesn't want your money!!!

[Oextra]

If you keep getting error 401 when you're trying to extend your service, I have a solution for you. It's somewhat long but it works:

1. When selecting a method of payment for whatever amount of days you select, choose Crysta.
2. If you don't have enough Crysta, select add Crysta in the box right above the box that shows the amount needed for the renewal.
3. Select the correct amount of Crysta you need to renew your service (EDIT: you can select the "Specify amount of Crysta to add to your account" (last option on the list) to enter the exact amount of Crysta you want/need).
4. Choose UltimatePay.
5. Select Paypal as the method of payment.
6. Purchase the Crysta with Paypal (EDIT: If you try to pay with a credit/debit card you'll get the 401 error).
7.Now you can continue renewing your subscrition without worrying about getting any errors.
8. If for some reason it doesn't show the Crysta you bought in your Crysta Balance after you bought the Crysta, just log out and log in and it should come up.
9. Then proceed to renewing your sub with the Crysta.

This should work fine. It's a bit longer than it SHOULD take but at least it works and will let everyone who wants to play, play. Also keep in mind that if you tried numerous times prior to this and got errors, check your bank statement for missing money. It's happened to many people (including myself). I'm not sure when it'll be fixed but bring it up to SE asap.

[wolfsspirit]

It's not long at all.. what's one minute?...knowing that the crysta is added to your account the second you paid.
That's how i did it a few weeks ago , i also did the same with ultimapay or whats it called.. no problems at all and both got me crysta without errors and within a minute.
Just be sure to check on paypal if you have enough money , because if not.. you still get an error.
You even can enable the auto-sub option if you make sure you have enough crysta on your account.

[Oextra]

Well longer than it should be for those who just want to pay with their debit/credit cards is basically what I meant.

[wolfsspirit]

I also want to add when using UltimatePay (Crysta Purchase Only) , for europeans , you can use IDeal , wich is perfect as it's at the moment "the" way to pay for services and goods next to CC online.

[kitsumy]

Also keep in mind that if you tried numerous times prior to this and got errors, check your bank statement for missing money. It's happened to many people (including myself). I'm not sure when it'll be fixed but bring it up to SE asap.

REALLY?
so we get errors , we cant play and they still try to STEAL our money??
im prety sure that we can do some legals things if they do that...

[wolfsspirit]

1 go to mog station and log in
2 go to square enix account settings and click ADD CRYSTA


3 you get redirected to your main square account , select how much crysta you want to add and click next


4 select Ultimate pay at the bottom and click next



5 select payment method , paypal. your bank(IDeal).. whatever ...



6 Pay and You're done , Crysta bought is added directly without delay on your account , refresh page or log in again if it does not show imediately on your account .

[Oextra]

Nice additions Wolf.

[Arymys]

This worked for me, but there are several issues, aside from it being an irritating inconvenience. One, you cannot purchase the exact amount of crysta you need, and as such you wind up paying MORE for the sub than otherwise. Two, it seems several people are unable to even purchase crysta. I was NOT able to do so using ANY of my credit cards, all of which are valid and have plenty of credit available (most of them are unused and have a 0 balance).

Here's the kicker. My household has two separate accounts for two separate people. We set XIV up to be auto renewed using the same CC used to play 11. His account worked fine and apparently was charged just fine. Mine was not. Why did it accept the CC on his account and not mine?! This is particularly strange since the CC is in MY name.

So then I tried other CCs. Still didn't work. 3 Different CCs and none of them work? None can be used to purchase crysta? And now I pay MORE for my sub than he does?

What the hell is going on, SE? Payment should not be difficult. I honest to god don't even understand how this is an issue at all.

It's pretty obvious the issue is on SE's end. If it weren't, then the CC would not have worked for either account. At a minimum, a different card would have been valid for mine. I did not play 1.0 at all. I started only during 2.0 beta. Same with the other household account. The issue is not with any of my banks, it is not with my account information or my personal info. The issue is clearly on SE's end. Fix your crap, SE. Of all the places to encounter glitches, payment should not be one of them. That part is the easiest to process.

[YumikoHakayama]

How do I use the crysta to pay for sub?????????

[wolfsspirit]

As long as CC exist there has been problems.. i refuse to use CC for that reason.. i haven't seen a single MMO that did not have complaints about it all over.
I choose for the simple way.. anything is simple but CC , it's not SE fault but most of the time the company inbetween it or your CC company.
It never makes sense and it's hard to believe CC companies still havent fixed those issues