Lost free 30 days for accidentally registered to the wrong service account?

[candicealyse]

So as a person who filed a ticket then contacted them over live chat, it has been fixed for me. Though I'm confused because I still have a service account 2 with a copy under it... but whatever!

[dropshot]

Spending money to get the accounts merged don't seems like a viable option to me. I can't login to my server anyhow so why try to call?..
They can merge all they want, but I think the priority should be the server capacity/stability because logging in and play the don't seems to be an option right now.

I still got gametime left from the early access weekend, so I don't mind waiting a bit to get this problem fixed. Seeing that i'm not the only one, I think (hope) they will fix this issue before the gametime is over in a day or two.

[Spokenlastchance]

Been on hold 3hr 11 min and counting

How is that possible they opened at 9 am pst which means that 2 hr and 30 mins is the max you could be on hold unless you're calling the Europe number.

[Budumpshh]

jeeez i've got a long time then :s 5+ hours maybe

[Sweet_Rollanberry]

I've posted this in another thread but will post this here as well..http://forum.square-enix.com/ffxiv/t...al-CE-purchase

I had a 1.0 account and pre ordered the physical pc CE back in may for all the in game items and early access. I went on the Mog station site to enter my key and I'm a dumbass (SE's vague dumb layout doesn't help) and registered my CE key to a whole new service account... Sent in a ticket and queued up in live chat to see if they can upgrade my standard account and get rid of the new one I created on accident.

Other games like WoW had options for people that wanted to upgrade from standard to CE and even FFXI had an option to overwrite existing reg keys with new ones. I bought the SOA expansion where it gives you the chocobo shirt and all of the previous add ons (even though I already had them all) ect and it worked fine.

Why Sqaure... Why must you be like this
I'll let you guys know what happens

[MissE]

So as a person who filed a ticket then contacted them over live chat, it has been fixed for me. Though I'm confused because I still have a service account 2 with a copy under it... but whatever!

I can't find the live chat support page, can you link it to me please?

[Deathalo]

How do you get to the live chat if you already submitted your ticket through email support?

[tsqrd]

I've been on hold with the NA number (310) 846-0345 for 3:07:45 at the time of this posting. I called prior to their 9 AM opening and the line was already open.

[Copacetic]

How is that possible they opened at 9 am pst which means that 2 hr and 30 mins is the max you could be on hold unless you're calling the Europe number.

The phones were open prior to 9 AM pst.

3:21 here. Getting really tired of this.

[Spokenlastchance]

I'm really starting to think their phone system is so overloaded that it's no longer going in order, but just picking randomly.