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LOL really.. you really wanna say that in this thread? There was nothing simple about any of this.

I submitted my original form/ticket late night on the 26th and this morning i got it escalated on the UK live chat and now its been fixed.
So its possible they are fixing them in order OR its purely...

Well mine was fixed 2hrs ago at last, the person i spoke to on UK live chat earlier today said it would be all done today ...and they were telling the truth!

This is the way i ended up doing it

I assume not because the 1st account (beta) is not a full retail account so you probably cant add time to it as its not actually a real game, just beta/early access

I originally had Paul N, but he went AFK for 15min and it Disconnected me for inactivity... but he seemed nicer

Just got off uk chat with julien, who simply said:
there has been a large amount of people with this, your request will be dealt with today.
Is there anything else i can help with?

So i then...

..and now it jsut Disconnected me from live chat due to inactivity..

yea but i wish he would get back to my dam live chat.. been nearly 10min of him doin...nothing/somthing..

hmm im currently on uk live chat with someone called paul...and he has gone afk for about 5min..

CONFIRMED this works, in UK here.

go to the EU support page and click on SQUARE ENIX ACCOUNT image/button (not final fantasy xiv) then click on "Connecting MEMBERS ID to a SQUARE ENIX accoun" or...

When i go to the support EU page i cannot see a live chat option, only email..

Its already started - http://www.mmorpg.com/gamelist.cfm/game/446/view/news/read/28454/Final-Fantasy-XIV-A-Realm-Reborn-Great-Game-Poor-Service-Part-One.html
But i hope more sites do the same

Status: Canceled
There are no agents available to chat with you right now. Please try again later.


twice now..

Well i just waited 1.5hrs in the live chat queue only for it to crap out when gettin to 1 just like so many others..queuing again now.. not much hope for live chat now..

myself -
You are currently number 106 in the queue. You should be connected to an agent in about 49:48. The average amount of time a customer has to wait is 01:39:18.

How did you get to live chat?
When i go to contact us on the support site then choose from the drop down boxes all i can get is email support?

Have you disabled the 2nd service account that was made? You shouldnt have.. I meant leave it as it was when you put the key in.

Submit the form.
Dont touch your service account/s , leave it exactly as it is.
IF you want to feel like you've done something to help then phone them and ask them to escalate your ticket (does...

Well i aint playing the game til my account gets sorted.. i wish that meant something but its not like theres a free space on the server anyway..
If i had a tinfoil hat on i would suggest SE are in...

Yes it does seem that way.. unless those people happened to have submitted their forms early on anyway.
But yeah... we really shouldnt have to phone anyone to get this sorted faster, it should be on...

Actually there has been at least 1 person that has got it fixed, hmm might be 2, there a few pages back.
They called, escalated it, then SE just applied a new CE key to the 1st service account and...

Thats exactly how i feel, i dont think a CS agent sayin its "escalated" now does anything really, ive worked in a few call centres before.

I honestly dont think they will fix this before our game time runs out ( 2days ), but then all of a sudden they'll notice a large amount of people stop loggin in (coz they have no fckin game time)...

http://support.eu.square-enix.com/ or http://support.na.square-enix.com/
They SHOULD appear on the right hand side, after loggin in. If it doesnt (which it didnt for me the first 2times) Maybe re...