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Just checked the mogstation as well! My accounts finally been merged and I got the full free 30 days added to my primary service account!

Ya I used that number. I called right at 9AM when they opened and was on hold for almost 2 1/2 hours.

Thanks man. Hopefully everyone is able to get their account looked at today so we can all start playing.

UPDATE!

I FINALLY GOT THROUGH TO CUSTOMER SUPPORT ON THE PHONE. I had my ticket escalated and its going to take the typical "a few days to two weeks" to get it fixed. If you called right at 9am...

Damn... Sigh I dunno what to do. I wish I had another phone to try calling with again lol.

Really? Damn. Which number did you call? I Called 310-846-0345 number.

Same thing happened to me for live chat. I opened a new session from the support page right at 9AM when they opened and started out at number 96. After 2 hours I had dropped to around number 50.......

Sigh wonderful~

So.... I'm gonna say it's safe to assume we're all out of luck until Tuesday now right guys?

I dont think anybody did. It seems like there was some misinformation from the EU branch saying that the NA team would have live chat support today. Its kinda bothersome that they say they will be...

Did we just get trolled? Is there really no chat support today?

So I know that chat support for NA starts in one hour. Is there a page that has all the support hour posted on it so I don't have to scour the forums looking for a random post that mentions it? I've...

Alright. Thanks for the help.

Noon PST? alright. How is everyone connecting to the live chat. Are they still going to the support page, filling out another ticket, then selecting live chat during live chat service hours? I...

Op here. So this is day... I lost track lol.

Still no action done for me. I've tried live chat. I've tried email support. I can't do phone support because I'm busy with classes during most of...

Hi guys, Op here. I can't believe this thread has gotten as big as it has. Small Update for me:

Unfortunately I pretty much got nothing to add in. I haven't received any email correspondence from...

Day3 Update:

No new email or communications from SE. I guess I just continue the waiting game.

"All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days."

You just made my freaking...

Update:

I tried giving the chat support a shot. Much like everyone else here, after reaching position number 1, I was abruptly canceled without speaking to a SE support member. So I filled out an...

Cheers mate. I appreciate it. For the life of me I was unable to find the number anywhere I looked.

Day 2 Update:

I got a generic auto-response email from SE around 9:30 am PST. (I sent in the support form request around 1:30 pm PST yesterday.)



It looks like they're using an old...

Minor update.

Nothing so far. No emails or nothing. :/ I really wish a community member from SE would at least chime in and ease our concerns. This lack of communication from SE is driving the...

@SuBw00FeR

Still haven't heard anything back from SE about it. I sent the form in 5 hours ago. It says that it could take up to 2 weeks :(

Has anyone had any clarification about if for sure will lose our free 30 days if we accidentally added our registration key to a new service account instead of our current beta account? I've gone...