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Hmm, I didn't.. hopefully it's being done in waves

That screenshot you posted.. you know those huge "sub services" "enter bonus code" and " add ps3 service" (which would have windows service right beside it if your account wasn't set up already)....

They actually have 2 different versions of the mogstation.. one with the huge WINDOWS button and one with add service.. try refreshing/different browser. You'll eventually see it.

The original website only had add new service and add PLATFORM which MENTIONS ps3. They LATER updated it to include a huge WINDOWS buttons. I know you're dense and all but it helps to research it a...

my account is also fixed after getting off chat with them 3 hours ago.. seems like they have people working on this around the clock now.

What's the way to check if they closed your ticket or not again?. It was mentioned a couple times in this thread.. but hard to find it again.

you wont lose the 30 days, you NEED to do that form anyway, it's required as part of the escalation. make sure you copy down the ticket number it gives you when you submit it.. THEY WILL ASK FOR IT.

I've noticed the mog station website actually has 2 different versions.. try reloading it a few times, use a different browser or whatever. One just has "ADD SERVICE".. the other one has two huge...

I just got my ticket escalated via chat.. I guess people are doing overtime or I was in a cut off queue of some sort. AFAIK they have been closed for almost 2 hours.

it took me 4 times all day to...

Good to know, using that number tomorrow at 9 am

lol got dropped from skype.. 4 hour time limit.. oh well, saved my sanity i guess

what time does phone/chat support open? 9 am PST? and have people had more luck with option 1 on phone instead of...

Just got disconnected from Chat

They hung up on you?

Weird.. I don't even get the you should be connected message.. lol " You are currently number 1 in the queue. The average amount of time a customer has to wait is 05:39. "


I'll just assume my...

Well pretty sure chat isn't working the way it should.. I had to refresh the original chat page about 15 times before I could see the chat button. When I got in I was number 3 in queue..which I found...

Has anyone had any luck on chat today? I've been in number 1 queue for like 45 minutes now =/

I've been in number 1 chat queue for about 30 minutes now.. does that mean I'm not getting in?

Chat down, phone number just busy can't even get a queue (lol phone 1017)

If I had ordered from square they'd be getting a charge back if it's not fixed by EA ending. I bought it from GMG though,...

usual account info AND your ticket number that showed when you submit the account change form

Good info there, thanks. I think it's pretty stupid they want people to call/contact them to get things escalated though. Every person who has a form submitted needs to be escalated automatically.....

"several players had the same issue." lol

This is going to explode in a few days if something isn't done. I can PROMISE you the majority of players with the issue don't know they screwed up yet.

You wouldn't lose your characters.. the only thing in question is our 30 days free time (which is now 29 days)

The form doesn't show up there for some reason. It shows a ticket i put in regarding the form and included the ticket number on the form.

what pisses me off is every response is basically sounding like "OH, you were the only person to do this.. so have to wait 2 weeks"

they are completely oblivious to what's going on, to this thread.