Bug de quêtes.

Veuillez utiliser le modèle suivant lorsque vous rapportez un problème et remplissez tous les champs nécessaires.

Date et heure : 22/05/2018
Fréquence : Toujours
Monde : Omega
Nom du personnage : Neveah Selena
Classe/niveau : Summmoner / 70
Équipe ou seul : les deux
Race : Ao'ra

Étapes :

Alors en fait voilà, je ne peux pas accéder aux quêtes débloquant Sigmascape savage ou Tsukuyomi extrême. J'ai aussi un message d'erreur quand je contacte le support In Game et aussi quand je le contacte sur le site internet (votre texte est trop long même quand il y'a un seul caractère dedans).

Pour préciser, j'ai fais toutes, je dis bien TOUTES les quêtes annexes nécessaires à l'histoire, clear les 4 sigmascape normaux, et pourtant les PNJ supposés donner les dernières quêtes ne me disent rien.

J'ai aussi remarquer le même bug tout à l'heure pour le première quête d'Eureka, j'ai la marque rouge sur la carte m'indiquant que la quête n'est pas finie mais rien dans mon journal de quête, pas un seul objectif.

Je n'ai pas encore désinstallé le jeu car ma connexion mettrait plusieurs jours à le réinstaller donc je voulais réussir à enfin pouvoir contacter quelqu'un avant.

Donc voilà, problème assez embêtant tout de même surtout quand le support ne peux être contacté.

Cordialement, Neveah

Connexion internet
- Type de connexion / fournisseur d'accès
- Marque et modèle du modem/routeur

■ Configuration PC

Pour obtenir les informations système, lancez le Programme de connexion puis cliquez sur Configuration → Informations système → Ouvrir

-=-=-=-=- System Information -=-=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\heave\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2.20
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 16344.035MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18776.035MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.333GB SYSTEM_FREEDISC_SPACE 12.697GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 679.555GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.426GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8139.074 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.018 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (160Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0677.0257
SYSTEM_GRAPHICS_DRIVER_DATE 9/22/2017 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Haut-parleurs (Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {51035571-A5A0-4671-8817-BB626CC7AC10}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND Audio numérique (SPDIF) (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {09E3198D-3C6B-4814-A042-0D3052687F0D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 4/28/2018 00:00:00
SYSTEM_SOUND 6 - Acer XB241H (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8551EC13-E679-48B8-B1AB-4145A5062419}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD544C40-56EC-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD547350-56EC-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7895AD60-B9AF-11E7-8001444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD549A60-56EC-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69CE55C0-2FBB-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69CEF200-2FBB-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69CEF200-2FBB-11E8-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69CF1910-2FBB-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD549A60-56EC-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Problèmes dans le jeu - Ecrire un nouveau sujet - Opera
@[L3ES] Tamaki - Discord
RzStats : Razer Synapse Statistics Manager

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.3.0
DisplayFusion 9.1
Battle.net
Battlelog Web Plugins
BlueStacks App Player
Destiny 2
Diablo III
Dofus 1
ESN Sonar
Google Chrome
Hearthstone
Heroes of the Storm
League of Legends
NVIDIA Stereoscopic 3D Driver
Opera Stable 53.0.2907.68
Origin
Overwatch
PBE
Rainmeter
Razer Chroma SDK Core Components
StarCraft II
Steam
TechPowerUp GPU-Z
Warcraft III
World of Warcraft
World of Warcraft Beta
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
League of Legends
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Geeks3D FurMark 1.19.0.0
Java 8 Update 171
UE4 Prerequisites (x64)
FINAL FANTASY XIV - A Realm Reborn
Lightshot-5.4.0.10
Battlefield™ 1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Unigine Heaven Benchmark v2.1
Java Auto Updater
Google Update Helper
SUPERHOT
Epic Games Launcher
Adobe Photoshop CC 2015
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable
Battlefield 4™
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AMD Settings
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
SketchUp 2016
OpenOffice 4.1.4
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Logitech - Assistant pour jeux vidéo 8.98
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Module linguistique Microsoft Visual Studio 2010 Tools pour Office Runtime (x64) - FRA
Mozilla Firefox 58.0.1 (x64 fr)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2016 - en-us
Crusader Kings II
TERA
Just Cause 3
AION Free-to-Play
The Witcher 3: Wild Hunt
Half-Life 2: Deathmatch
Dead by Daylight
Business Tour - Online Multiplayer Board Game
Blackwake
Call of Duty: Black Ops
Wallpaper Engine
VRChat
Borderlands 2
NieR:Automata™
Golf It!
PLAYERUNKNOWN'S BATTLEGROUNDS
OKAMI HD / 大神絶景版
Quake Champions
Just Cause™ 3: Multiplayer Mod
PLAYERUNKNOWN'S BATTLEGROUNDS (Test Server)
SoulWorker
Doki Doki Literature Club
Counter-Strike: Global Offensive
Sublime Text Build 3143
Synaptics Pointing Device Driver
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.1.70.0
WinRAR 5.50 (64-bit)
AMD Settings
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DA
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization NL
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization DE
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization ES
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - FRA
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Catalyst Control Center Next Localization TR
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Pilote 3D Vision 397.64
Panneau de configuration NVIDIA 397.64
NVIDIA Pilote graphique 397.64
NVIDIA GeForce Experience 3.13.1.30
NVIDIA Pilote du contrôleur 3D Vision 390.41
NVIDIA Optimus Update 31.1.10.0
NVIDIA Logiciel système PhysX 9.17.0524
Mises à jour NVIDIA 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Pilote audio HD : 1.3.37.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization JA
AMD Settings
Wampserver64 3.1.0

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002D9C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000015A8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002294
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001250
C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.10\Lightshot.exe 000022F4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002208
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000750
C:\Program Files\Logitech Gaming Software\LCore.exe 00002B08
C:\Program Files\Opera\53.0.2907.68\opera.exe 00002600
C:\Program Files\Opera\53.0.2907.68\opera_crashreporter.exe 00003204
C:\Program Files\Windows Defender\MSASCuiL.exe 00002A3C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002140
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17122.16211.1000_x64__8wekyb3d8bbwe\Video.UI.exe 000027D4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9226.21755.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002700
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 000031F8
C:\Users\heave\AppData\Local\Discord\app-0.0.301\Discord.exe 00001D7C
C:\WINDOWS\Explorer.EXE 0000128C
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000326C
C:\WINDOWS\system32\DllHost.exe 0000335C
C:\WINDOWS\system32\SettingSyncHost.exe 000020B4
C:\WINDOWS\system32\backgroundTaskHost.exe 00000718
C:\WINDOWS\system32\conhost.exe 00002280
C:\Windows\System32\RuntimeBroker.exe 00002D2C
C:\Windows\System32\smartscreen.exe 000033E4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E24
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F54
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D20
D:\SteamLibrary\steamapps\common\wallpaper_engine\wallpaper64.exe 00001120
c:\windows\system32\sihost.exe 00000BB8
c:\windows\system32\svchost.exe 00002478
c:\windows\system32\taskhostw.exe 00000C94

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Information sur le navigateur internet
- Nom et version du navigateur utilisé : Opéra 53.0.2907.68 + Chrome 66.0.3359.181