no xp boost

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Date & Time: all
Frequency: all
World name: zelara
Character name:tela sorve

1. I dont have the dramatically increased xp boost that others have and i am not above lvl 60 on anything. I submitted a gm ticket and was told to post here, im just looking for the buff so I can level with my friends.

The bonus is only applied to characters created while the server is listed as prefered. Already existing characters don't get it.