Lost free 30 days for accidentally registered to the wrong service account?

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Originally Posted by Spokenlastchance

How is that possible they opened at 9 am pst which means that 2 hr and 30 mins is the max you could be on hold unless you're calling the Europe number.

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Yeah I called early and got through. I'm actually on with someone from Live Chat at the moment. I'll let you guys know if they are able to resolve the issue for me.

You can use either number below to contact NA support:
858-790-7529
310-846-0345

I couldn't get thru with the first number. I got thru the first time using the second number. Took me 2hr 30mins to get connected though. Just wanted to report back that it has been a lil less than 24 hrs since I spoke with them and my account still isnt fixed yet. My rep told me 24 to 48 hours so I'm about half way there. When the fix finally comes in, I'll come back to confirm.

However again I will reiterate what a few people have already said he, the rep emphasized that people call after filling out a ticket. It helps them to verify and move to escalation quicker. Not saying you HAVE to do it but it was highly recommended. Good luck everyone and keep the faith....hopefully more start to see the light at the end of the tunnel.

I've been in number 1 chat queue for about 30 minutes now.. does that mean I'm not getting in?

Okay here's what I did to get to Live chat
http://support.na.square-enix.com/main.php?id=5382&la=1

from there go to Billing or Payment Issues

It will bring you to another page and click the Additional Assistance button on the bottom

Now it will bring you to a new page with drop down menus
I put Account/Billing in the first one and Registration Information for the second. Put in your contact details (I put my email) and hit next.

It may bring you to a new page where it says it can't help you at this time just click next and it should bring you to a Contact us page with e-mail and live chat.

Sorry if this is at all confusing I suck at explaining

Yay! talked with him and got things worked out and now time to wait :)
lol he got what my name means haha

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Originally Posted by candicealyse

So as a person who filed a ticket then contacted them over live chat, it has been fixed for me. Though I'm confused because I still have a service account 2 with a copy under it... but whatever!

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How did you get to live chat?
When i go to contact us on the support site then choose from the drop down boxes all i can get is email support?

Yep.. same thing happened to me.
No idea why I even have two service accounts to begin with, but I registered my code to the first one, then noticed there weren't any characters listed. Clicked on the stupid [2] Tab on the top and realized that I should've registered it there.

Should just be able to remove that service account that you wrongly registered it to and re-register with the same code to the other service account (which I think is pretty much what they will do for us and which will take two weeks z_z)

Ah well. Since I waited like half a year for this I guess I can wait two more weeks. As long as it doesn't exceed those.. then I think I'll jump through the roof.

If a ticket gets escalated then why is it removed from the support page?

I assumed the worst and sent them another ticket asking.

They were able escalate mine via chat. I still don't feel 100% confident that it will be fixed before EA is over but at least its something.

3 hours 45 minutes.

Do they have one dude answering the phones?