square enix members support telephone

sooo aparently this number is imposible for me to locate..... anyone know what it is?
my security token met its untimely death in the washing machiene last night >_> oddly enough it still generates a passcode.... just not the right one.....

http://support.na.square-enix.com/co...hp?id=496&la=1

You can contact them with this, but first you need a CS support ticket.

Go under Product & Services in Contact Category and SQEX Security Token under Contact Sub-category.

and put your details, and hit the next button on the next page.

yea.... this link puts me into an endless loop of "please click here for additional assistance" and then looping me back to the search function......

Quote:

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Originally Posted by hideka

yea.... this link puts me into an endless loop of "please click here for additional assistance" and then looping me back to the search function......

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edit
https://support.na.square-enix.com/c...hp?id=496&la=1

Go to Security Token on the main category and damaged/malfunction in the subcategory,

ignore the red links just hit the next button again


https://lh6.googleusercontent.com/-o...no/Capture.PNG

got it, thanks for the help.

im surprised that this thing survived the washer... i think it may have shorted the battery and reset the counter on the code generation algorithm, cause its still generating a code, just not the right one >_>

As an aside, what happens when the security token's battery runs out? I've had mine since my FFXI days and it is still going but it is bound to happen sometime. It will be hard to order a new one if I cannot log in without my temporary password. This is a potentially scary situation! I hope mine continues to give me many many years of happy service.

Quote:

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Originally Posted by jesseleewelch

As an aside, what happens when the security token's battery runs out? I've had mine since my FFXI days and it is still going but it is bound to happen sometime. It will be hard to order a new one if I cannot log in without my temporary password. This is a potentially scary situation! I hope mine continues to give me many many years of happy service.

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I actually own a non-activated back up! Plus, I'll get another with my PS3 CE. And there is always the Phone App in between if you like the physical token but need to order one.

http://lodestone.finalfantasyxiv.com...mber?ym=201303

http://www.square-enix.com/na/account/otp/index.html

Quote:

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Originally Posted by jesseleewelch

As an aside, what happens when the security token's battery runs out? I've had mine since my FFXI days and it is still going but it is bound to happen sometime. It will be hard to order a new one if I cannot log in without my temporary password. This is a potentially scary situation! I hope mine continues to give me many many years of happy service.

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Could always switch to the Software Token if you have a smart phone.