[EU] Regarding the Instance-Related Issues (Aug. 24)
While we were able to address the previous issue wherein players were unable to access instances, we conducted another investigation and confirmed that the issue was ongoing for a number of players.
We have been able to identify the cause of the issue and have started the recovery operations. Once we have tested the fix, we plan on conducting another emergency maintenance. We will follow up once we have a better idea on the time frame of the maintenance.
We sincerely apologise for any inconvenience this may cause.
[EU] Regarding the Instance-Related Issues (Aug. 24): Follow-up
Regarding the issue wherein players are unable to access instances, we are continuing to investigate and conduct the recovery options.
Please be patient while we continue to finalize the time frame of the maintenance.
We sincerely apologise for any inconvenience this may cause.
Regarding the Instance-Related Issues (Aug. 24): Follow-up 2
The following is the current situation regarding the issue wherein players are unable to access instances.
After investigating the issue, we have identified that the following issues are currently occurring.
- Regarding the server in charge of connecting players to the instances.
We have confirmed an issue with the server in charge of connecting players to the instances. An overload on the servers caused a significant drop in performance. Therefore, we are currently making preparations to further optimizing the server. We currently estimate the operation to take about 30 minutes.
Fortunately, this process can be done without any sort of maintenance. We will be able to verify the performance of the server immediately after the optimization process is completed.
- Regarding the error 90000
We have confirmed an issue with the character data for certain players. These players currently will receive the error 90000 and not be able to access any instances.
We have been able to identify the cause of the issue, but the issue will require maintenance to address.
We plan on conducting emergency maintenance as soon as we complete the optimization process stated above.
We are currently concentrating all of our efforts to address this issue, so we appreciate your continued patience while we work to address this matter.
We sincerely apologise for any inconvenience this may cause.