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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,351
    12-05-2017, 04:35 AM Go to last post
  1. Wondrous Tails one-line Tomestones

    I'm still only getting 50 Tomes of comedy instead of 300 like the patch notes say.

    Started by hynaku‎, 02-14-2024 09:28 AM
    • Replies: 2
    • Views: 287
    02-14-2024, 02:26 PM Go to last post
  2. never recieved item from online store, what do i do?

    Not sure if this is the right place but i bought something that was supposed to be account wide, i got it on one character, but never the others....

    Started by maolconaire‎, 02-04-2024 01:05 AM
    • Replies: 4
    • Views: 370
    02-07-2024, 11:55 PM Go to last post
  3. Desperate need of help with my character

    3 years ago i deleted my character and had restored him.On December 18th of last year I was in very bad mood and there were a lot of problems in my...

    Started by StarDimension‎, 01-21-2024 05:25 AM
    • Replies: 3
    • Views: 380
    01-27-2024, 02:26 PM Go to last post
  4. Item purchased with capped tomes not received

    I just tried to purchase a Credendum Ring of Fending at Radz-at-Han. It took the Tomestones off me, but no ring! /isearch doesn't find the ring....

    Started by LumKitty‎, 01-27-2024 10:53 AM
    • Replies: 1
    • Views: 196
    01-27-2024, 12:44 PM Go to last post
  5. 'Unable to equip "class". Insufficient Armory Chest Space' - Yet I have space

    Hello, this is a strange one since I picked up a couple more crafting classes. I started getting this alert, and made sure to clean out my armory...

    Started by TheSecretBear‎, 01-08-2024 03:39 PM
    • Replies: 3
    • Views: 436
    01-13-2024, 01:22 PM Go to last post
  6. I paid a aditional service and received a full month free (bug?)

    I don't want people using this (bug?) so i will wait this ticket be created.

    Started by Kyson‎, 01-05-2024 10:58 PM
    • Replies: 1
    • Views: 339
    01-10-2024, 11:15 PM Go to last post
  7. i2501 >>> 401 >>> i2501 again...

    Hello dear reader! Perhaps some of you have encountered something similar. I really need your help. I recently purchased the game. Now the mog shop...

    Started by pirozochek_exe‎, 01-02-2024 03:28 AM
    401, 401error, error, i2501, mog shop 1 Deleted Post(s)
    • Replies: 1
    • Views: 456
    01-10-2024, 10:46 PM Go to last post
  8. Store issue - can't find where to get help

    Sorry if this is the wrong place but my friend (Rinka Rin) has a problem and she is really struggling to get any help - English isn't her first...

    Started by Taterway‎, 12-29-2023 02:13 AM
    • Replies: 1
    • Views: 240
    01-10-2024, 10:39 PM Go to last post
  9. Character seems not logged out for a week + can't log onto my other characters

    Please help, I have not been able to play for a week while Square Enix enjoys my subscription fee. Hello, I have a character that seems to be...

    Started by midlanderhyur‎, 12-19-2023 06:51 PM
    • Replies: 2
    • Views: 415
    12-23-2023, 05:54 PM Go to last post
  10. Issue with SE/PSN Account

    I first started playing FFXIV back in 2014 or so on the PS4, but quickly switched to PC. Since then, I was recently able to get a PS5; however, when...

    Started by Meteora_Midnight‎, 12-23-2023 05:43 AM
    playstation 4, playstation 5, psn account
    • Replies: 4
    • Views: 344
    12-23-2023, 05:25 PM Go to last post
  11. Language display on the map

    In the login screen my settings is in English in the system configuration my settings is in English and in the character configuration in the UI map...

    Started by shaigan21193‎, 12-17-2023 01:55 PM
    • Replies: 1
    • Views: 313
    12-19-2023, 02:29 PM Go to last post
  12. Launcher is Registering me as a Free Trial player, when I am not.

    Hello, I'm having an incredibly troubling issue with my FF14 launcher at the moment, after a pretty nasty PC hard crash (The screen went black, and...

    Started by Vilem‎, 12-16-2023 04:58 AM
    • Replies: 1
    • Views: 319
    12-19-2023, 01:49 PM Go to last post
  13. Transfer from OCE to NA datacenter

    Hi I want to transfer my character from Sephirot on OCEANIA datacenter to an NA datacenter, however I can only select Japanese or Oceania...

    Started by FirefoxFanta‎, 12-16-2023 02:36 PM
    character transfer, datacenter, oceania, transfer data
    • Replies: 1
    • Views: 335
    12-19-2023, 12:56 PM Go to last post
  14. Unable to log in after data transfer

    My home worl is on Adamantoise and i traveled to Crystal Coreul for a bit and logged off there. After some server issues took place late night EST on...

    Started by Lilith_Triss‎, 12-08-2023 02:10 PM
    505, adamantoise, data transfer, dc, error
    • Replies: 1
    • Views: 312
    12-09-2023, 04:39 AM Go to last post
  15. Stopped receiving EXP

    So, yesterday, out of boredom and desire to play as an Au Ra while not using Fantasia on my favorite blue cap lalafell boy, I've created a second...

    Started by JazzPlaysFF‎, 11-24-2023 05:08 AM
    exp
    • Replies: 1
    • Views: 392
    11-28-2023, 04:57 PM Go to last post
  16. transferring chars from NA to EU or OCE

    Last week, I was trying to move a char from OCE to EU. It wouldn't let me. Tonight/this morning, my friend was trying to transfer theirs from NA to...

    Started by graceangel20‎, 11-24-2023 07:24 PM
    • Replies: 1
    • Views: 336
    11-28-2023, 04:39 PM Go to last post
  17. Demolition notice emails but no demolition timer?

    Lately my FC co-leader and I have been getting a lot of demolition notices about our FC house - two this week, 3 if you add in last week - for a plot...

    Started by crystallineAbyss‎, 11-18-2023 04:43 PM
    demolition, email, housing, notifications
    • Replies: 1
    • Views: 345
    11-21-2023, 01:18 PM Go to last post
  18. Callback campaign: rewards not recived/zero friends recalled?

    Hey, so i used the current callback campaign to bring my friend out from retirement he signed up, payed for a subscription and they got a...

    Started by Vert_noxx‎, 11-18-2023 06:05 PM
    • Replies: 1
    • Views: 389
    11-21-2023, 01:07 PM Go to last post
  19. Demolition Notice Never received in game or email

    I signed up for a Square Enix account back when I started FFXI and I've used it for both 11 and 14. I have been a loyal PAYING Customer since FFXI...

    Started by Senceia‎, 11-07-2023 08:35 AM
    • Replies: 2
    • Views: 411
    11-07-2023, 12:15 PM Go to last post
  20. Unable to make reports for harassment or bugs

    On the contrary I tried to report a mentor by the name Erano Sarano (Famfrit) for grieving and kick abuse in the Novice Network. They couldn't handle...

    Started by Solaires‎, 11-07-2023 01:59 AM
    • Replies: 1
    • Views: 362
    11-07-2023, 11:36 AM Go to last post

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