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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,363
    12-05-2017, 04:35 AM Go to last post
  1. Pre purchase item code wrong zone

    I have had an active FFXIV account for the last 10 years, i was based in the USA, i moved to Australia a couple of years ago, changed my billing...

    Started by Tabmow‎, Today 03:12 PM
    • Replies: 1
    • Views: 58
    Today, 04:58 PM Go to last post
  2. Expansion registration via Pre-order?

    Hello! I have by and large been a PC-only player since launch, but with the recent addition of the XBox Platform, and a Perk-granted Starter Edition...

    Started by Volkai‎, Yesterday 12:07 PM
    • Replies: 2
    • Views: 161
    Today, 04:43 PM Go to last post
  3. SE EU shop lets you only do one pre-order

    I have two service account but the EU shop lets me only order one digital copy of the game. Makes no sense allowing service accounts and then you...

    Started by Aicha‎, 03-26-2024 10:28 PM
    • Replies: 4
    • Views: 333
    Today, 04:24 PM Go to last post
  4. FFXIV Coins Unable to add at login.

    Get error after logging in saying "Unable to add FFXIV Coins. A system error has occured, please restart the application and try again." I've...

    Started by KonstantinosX‎, 03-24-2024 09:37 PM
    error, ffxiv coins, purchase, unable to add
    • Replies: 5
    • Views: 241
    Today, 04:05 PM Go to last post
  5. Unable to register pre order bonus

    pre ordered dawntrail digital collectors edition got the code for the pre order bonus items entered it in mog station it gave me an error saying ...

    Started by HereticJay‎, Yesterday 12:56 PM
    • Replies: 4
    • Views: 243
    Today, 02:55 PM Go to last post
  6. Unable to use World Transfer

    I've been trying to transfer worlds, but I'm getting the message that I can't because 90 days haven't passed since my last world transfer. The thing...

    Started by kraken9‎, 03-24-2024 11:24 PM
    world transfer, world transfer problem
    • Replies: 1
    • Views: 108
    Today, 02:48 PM Go to last post
  7. Problem continuing subscription

    I am trying to renew my subscription but for a day and a half it has been setting in my band as "pending" with only $1.00 held. I have never had...

    Started by amusionist‎, Yesterday 12:17 AM
    • Replies: 4
    • Views: 185
    Today, 01:16 PM Go to last post
  8. Dawntrail Drops Support for Intel Mac

    I am on a iMac 2020 intel. If FFXIV is dropping support for Intel Mac, does it mean we cannot play dawntrail anymore? If we were to switch to...

    Started by Borgor‎, 03-24-2024 03:46 PM
    • Replies: 6
    • Views: 387
    Today, 12:51 PM Go to last post
  9. How do I play xbox account on pc

    So I own ff14 on both PC(endwalker) and xbox (endwalker). Paid for both, although PC was bought years ago. When I try to log into the game on PC...

    Started by WiseMikey‎, 03-25-2024 04:15 AM
    • Replies: 3
    • Views: 242
    Yesterday, 01:34 PM Go to last post
  10. Login to SE store not working

    lol. Login times out. I get a cloudflare page showing bad gateway at square-enix. Seems like you guys didn’t really load test this well. In this day,...

    Started by MangoatBiafra‎, Yesterday 08:00 AM
    • Replies: 1
    • Views: 152
    Yesterday, 01:09 PM Go to last post
  11. Riding servers of Bots that duplicate players

    Is there a way to report a player that has duplicated his/her/their character and allowed them to sit idle in a city so that they take up an entire...

    Started by LovenPotato‎, 03-26-2024 06:47 AM
    • Replies: 2
    • Views: 213
    Yesterday, 12:38 PM Go to last post
  12. Wondrous Tails one-line Tomestones

    I'm still only getting 50 Tomes of comedy instead of 300 like the patch notes say.

    Started by hynaku‎, 02-14-2024 09:28 AM
    • Replies: 2
    • Views: 299
    02-14-2024, 02:26 PM Go to last post
  13. never recieved item from online store, what do i do?

    Not sure if this is the right place but i bought something that was supposed to be account wide, i got it on one character, but never the others....

    Started by maolconaire‎, 02-04-2024 01:05 AM
    • Replies: 4
    • Views: 380
    02-07-2024, 11:55 PM Go to last post
  14. Desperate need of help with my character

    3 years ago i deleted my character and had restored him.On December 18th of last year I was in very bad mood and there were a lot of problems in my...

    Started by StarDimension‎, 01-21-2024 05:25 AM
    • Replies: 3
    • Views: 391
    01-27-2024, 02:26 PM Go to last post
  15. Item purchased with capped tomes not received

    I just tried to purchase a Credendum Ring of Fending at Radz-at-Han. It took the Tomestones off me, but no ring! /isearch doesn't find the ring....

    Started by LumKitty‎, 01-27-2024 10:53 AM
    • Replies: 1
    • Views: 203
    01-27-2024, 12:44 PM Go to last post
  16. 'Unable to equip "class". Insufficient Armory Chest Space' - Yet I have space

    Hello, this is a strange one since I picked up a couple more crafting classes. I started getting this alert, and made sure to clean out my armory...

    Started by TheSecretBear‎, 01-08-2024 03:39 PM
    • Replies: 3
    • Views: 443
    01-13-2024, 01:22 PM Go to last post
  17. I paid a aditional service and received a full month free (bug?)

    I don't want people using this (bug?) so i will wait this ticket be created.

    Started by Kyson‎, 01-05-2024 10:58 PM
    • Replies: 1
    • Views: 342
    01-10-2024, 11:15 PM Go to last post
  18. i2501 >>> 401 >>> i2501 again...

    Hello dear reader! Perhaps some of you have encountered something similar. I really need your help. I recently purchased the game. Now the mog shop...

    Started by pirozochek_exe‎, 01-02-2024 03:28 AM
    401, 401error, error, i2501, mog shop 1 Deleted Post(s)
    • Replies: 1
    • Views: 483
    01-10-2024, 10:46 PM Go to last post
  19. Store issue - can't find where to get help

    Sorry if this is the wrong place but my friend (Rinka Rin) has a problem and she is really struggling to get any help - English isn't her first...

    Started by Taterway‎, 12-29-2023 02:13 AM
    • Replies: 1
    • Views: 252
    01-10-2024, 10:39 PM Go to last post
  20. Character seems not logged out for a week + can't log onto my other characters

    Please help, I have not been able to play for a week while Square Enix enjoys my subscription fee. Hello, I have a character that seems to be...

    Started by midlanderhyur‎, 12-19-2023 06:51 PM
    • Replies: 2
    • Views: 426
    12-23-2023, 05:54 PM Go to last post

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