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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,849
    12-05-2017, 04:35 AM Go to last post
  1. Black Market Housing [CHAOS in example but all worlds was concern]

    Hello, We see in Phantom FC worlds for example lots of FC with only 1 member and 0 activities. When i search discord about this mess, i see a...

    Started by Pierllos‎, 06-14-2025 07:43 PM
    • Replies: 1
    • Views: 308
    06-17-2025, 02:41 AM Go to last post
  2. Intel Arc A770 16GB Titan OC Edition - A fatal DirectX error has occurred.(11000002)

    Date & Time: 2025-05-30 at 18:25 EST. Frequency: Sometimes World: Famfrit Character Name@Home World: F'yara Layah@Famfrit Retainer Name: None...

    Started by Gestaltzerfall‎, 06-01-2025 02:51 AM
    fatal directx error, graphic settings, intel arc
    • Replies: 1
    • Views: 283
    06-03-2025, 05:35 AM Go to last post
  3. Mount tilt toggles don't do anything

    When 7.0 came out we got the cool little mount tilt for flying on mounts. Then some people said it made them motion sick so a toggle was added in I...

    Started by AngelMercury‎, 05-31-2025 11:32 AM
    bug, mount fly
    • Replies: 2
    • Views: 239
    06-03-2025, 04:39 AM Go to last post
  4. "Dynamic Resolution" for Xbox Series S not appearing to be working as intended

    For some apparent reason after testing in multiple areas (densely populated and ones with an abundance of particle effects/large landscapes) I've...

    Started by Syalyx2‎, 05-29-2025 10:02 AM
    • Replies: 1
    • Views: 209
    06-03-2025, 02:19 AM Go to last post
  5. Audio missing from big raid wides

    The two examples I've found are Tsukuyomi's Nightbloom, and Howling Blade's big combo after the add phase. They're just completely silent the whole...

    Started by PerseusOS‎, 05-05-2025 04:14 PM
    • Replies: 1
    • Views: 243
    05-28-2025, 04:30 AM Go to last post
  6. Character stuck in Mordion Gaol for 25 hours

    Yesterday after having been afk I saw I was DC'd form the game and when i logged back in at 5pm PT i found myself in Mordion Gaol. It's now been 25...

    Started by SashenkaRed‎, 04-27-2025 10:18 AM
    • Replies: 2
    • Views: 387
    05-28-2025, 03:34 AM Go to last post
  7. Friend can't log in/launch game

    My friend tried the game for a good few hours last year and we are looking to get her back into it. We tried this previously but she couldn't log in...

    Started by Axelevir‎, 04-26-2025 07:48 PM
    free trial, launcher, launcher issues, log in
    • Replies: 1
    • Views: 282
    05-28-2025, 03:00 AM Go to last post
  8. Unable to change free company name after GM temporary change

    Today I was contacted by a GM regarding my Free Company tag, which was deemed inappropriate. During the conversation, I mentioned I wasn’t sure what...

    Started by Floww‎, 05-14-2025 05:55 AM
    fc, free company, reset, tag, temp
    • Replies: 1
    • Views: 353
    05-17-2025, 05:00 AM Go to last post
  9. Windows screenshot function no longer works after recent update.

    Ever since the last patch was released, the Windows 11 screenshot function no longer works when I am in FFXIV. It works fine everywhere else, and it...

    Started by lingling-o‎, 05-10-2025 04:16 AM
    • Replies: 1
    • Views: 256
    05-13-2025, 02:49 AM Go to last post
  10. Cash shop i2501 error

    Tried to purchase an outfit on the store and got this error when trying to check out. I did have nordvpn on, I turned it off and tried again. I...

    Started by vTreachery‎, 05-06-2025 08:26 AM
    • Replies: 1
    • Views: 237
    05-10-2025, 02:36 AM Go to last post
  11. World Transfer from Light DC to Dynamis DC broken

    World transfer from Light DC to Dynamis DC not working. I can world transfer from Light DC to any non North American DC, but all the North American...

    Started by MargotOdin‎, 04-24-2025 06:12 AM
    • Replies: 1
    • Views: 213
    05-06-2025, 02:12 AM Go to last post
  12. Mog Station Items Delivered to WRONG Character – URGENT Fix Needed

    Hello, I’m a new player and I purchased two items from the Mog Station on April 16th, and I know for a fact I selected the correct character:...

    Started by cherryblossomtea‎, 04-21-2025 01:36 AM
    urgent 1 Deleted Post(s)
    • Replies: 1
    • Views: 402
    04-26-2025, 03:02 AM Go to last post
  13. Need help with a registration code

    I recently bought a code for the dawntrail expansion and when I go to try and put it in I get "The entered code cannot be activated at this time....

    Started by Toraipu‎, 04-17-2025 07:36 PM
    • Replies: 1
    • Views: 271
    04-19-2025, 03:29 AM Go to last post
  14. UI Element transparency does not update when setting is changed.

    ◆FINAL FANTASY XIV: DAWNTRAIL RELATED BUG: ■Date & Time: 07 Apr 2025 ■Frequency: Persistent (noticed after patch 7.20 update) ■World name:...

    Started by k7532‎, 04-07-2025 02:09 AM
    hud, transparency, transparency settings, ui element
    • Replies: 1
    • Views: 252
    04-08-2025, 05:27 AM Go to last post
  15. Directional Audio Issues with NPC Voicelines

    I don't feel like I have enough data to put together a bug report, so posting here. While predominately felt during weekly runs of Jueno: The...

    Started by crowwww‎, 03-12-2025 09:07 AM
    ark angel tt, audio, bakool ja ja, jueno: the first walk
    • Replies: 5
    • Views: 531
    04-05-2025, 02:37 AM Go to last post
  16. I got error code i2501 renewing sub

    I know you're a small indie studio and all, but I'm missing raid because you still can't handle digital payments in 2025. Being locked out of my...

    Started by mcfluffers‎, 03-19-2025 10:33 AM
    • Replies: 1
    • Views: 268
    04-05-2025, 01:55 AM Go to last post
  17. Minimog Challenge Week 3

    Says defeat 1 notorious monster in Eureka. I have killed 3 so far and got gold each time buy still says haven't completed it. I Killed one in a full...

    Started by hynaku‎, 03-17-2025 06:06 AM
    • Replies: 1
    • Views: 305
    04-05-2025, 01:31 AM Go to last post
  18. Eureka Instances not resetting? Nerf? Sanctioned Botting?

    Has resetting instances in eureka been nerfed? If so can you remove the BOT FROM PYROS on PRIMAL?

    Started by Luamche‎, 03-19-2025 01:12 AM
    • Replies: 2
    • Views: 348
    03-29-2025, 04:12 AM Go to last post
  19. Shop Item Delivered to Wrong Character -- Cannot Discard

    Hi. The other day my friend sent me steam money to buy some items. I went on the shop and got to the check out phase, made sure to select my...

    Started by Nekaru_Infitima‎, 03-21-2025 06:47 PM
    cashshop, logout glitch, mogstation, wrong character
    • Replies: 1
    • Views: 318
    03-25-2025, 05:24 AM Go to last post
  20. Crafting Master XI books

    I came across this issue where the Master XI books will incorrectly continue to show as "Unobtained" even after purchasing them from the Scrip...

    Started by Mika1988‎, 02-17-2025 11:55 AM
    • Replies: 2
    • Views: 434
    02-26-2025, 02:45 AM Go to last post

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