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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 3,570
    12-05-2017, 04:35 AM Go to last post
  1. Character Restore

    Many years ago I deleted my character and had her restored with no issue. Thank you Square-Enix. On February 18th of this year I accidentally...

    Started by ArielLoha‎, 03-06-2019 02:43 PM
    character restore
    • Replies: 1
    • Views: 199
    03-07-2019, 05:32 AM Go to last post
  2. Multiple items wont load

    I cant for the life of me figure this out. Menus, music, NPCs or enemies wont load. takes 1 to 2 minutes to do things like open the map. i have...

    Started by KgtheJerk‎, 02-20-2019 03:52 PM
    • Replies: 9
    • Views: 265
    03-06-2019, 07:42 AM Go to last post
  3. can not buy shadowbringers

    When I try to purchase the new Addon I get an Error message that something is not ok with my account. Then I try to log into the site shown which...

    Started by Verfall1986‎, 03-05-2019 02:56 AM
    • Replies: 1
    • Views: 118
    03-05-2019, 07:49 AM Go to last post
  4. PS4 NP-36116-7 error

    Currently getting the error NP-36116-7 when trying to start the game on PS4 (Pro). There isn't particularly much at all from googling as to what this...

    Started by Ash_‎, 03-01-2019 08:22 PM
    8 Pages
    1 2 3 ... 8
    • Replies: 72
    • Views: 8,333
    03-02-2019, 09:26 AM Go to last post
  5. Hacked & Character Deleted

    can anyone help me on how i get my character back? my PSN & SE account was hacked, and my character was deleted, anyone have any suggestions? i...

    Started by MinfiliaKami‎, 03-01-2019 02:21 AM
    character deleted, data lost, hacked, mog station
    • Replies: 7
    • Views: 282
    03-01-2019, 07:17 AM Go to last post
  6. Hacked & Character Deleted

    can anyone help me on how i get my character back? my PSN & SE account was hacked, and my character was deleted, anyone have any suggestions?...

    Started by MinfiliaKami‎, 03-01-2019 02:38 AM
    character, deleted, hacked, technical support
    • Replies: 5
    • Views: 226
    03-01-2019, 07:11 AM Go to last post
  7. PS4 File Size STILL 57.29 GB. STILL shares DLC with FINAL FANTASY XV.

    Hello? Why did my topic get moved and I wasn't contacted about this? ...

    Started by Spiroth‎, 10-20-2018 11:20 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 1,352
    02-13-2019, 09:19 AM Go to last post
  8. Impossible to recover email through SE Support Center

    My PC was crashing a lot while playing FFXIV, so I decided to download it on my laptop and take my pc in repairs later. Now I made the horrible...

    Started by Dreamsoap‎, 01-31-2019 11:01 AM
    • Replies: 1
    • Views: 182
    02-01-2019, 05:36 AM Go to last post
  9. Lost retainers

    Hi i lost my retainers when transfering from 1 server to another and been attempting to get my issues resolved for the past couple of months...

    Started by Yhisa‎, 01-24-2019 06:34 AM
    • Replies: 1
    • Views: 180
    01-24-2019, 07:25 AM Go to last post
  10. I'd like to report abuse of an admin of the Novice Network

    I have screen shots of an admin of the NN being abusive and biased towards me. Who do I need to speak to about this?

    Started by UnholyJudge‎, 01-22-2019 06:21 AM
    • Replies: 2
    • Views: 308
    01-22-2019, 09:48 AM Go to last post
  11. Recruit a friend not showing up

    As I am unsure where else I could post this I'm posting it here. I recently sent my friend a recruit a friend code, she said she entered it and...

    Started by Annullo‎, 01-16-2019 11:11 PM
    recruit a friend
    • Replies: 2
    • Views: 258
    01-17-2019, 02:40 AM Go to last post
  12. Ping Issues Behemoth

    Hello, I know there a lot of this threads but well we need a solution to this. I'm in Brazil and I get a lot of lag, ms wise, like 300ms and thats...

    Started by Sharkuuu‎, 12-18-2018 01:37 AM
    • Replies: 5
    • Views: 321
    12-20-2018, 04:59 AM Go to last post
  13. Reactivate Service Account?

    So a friend of mine has tried to rejoin the game after unsubbing 14 months ago, but per Mog Station, he has no valid service account. However, his...

    Started by itwasmedio‎, 12-16-2018 02:42 AM
    account, reactivate, reactivation, service account
    • Replies: 2
    • Views: 330
    12-18-2018, 02:39 AM Go to last post
  14. token app is stuck in loading

    I have looked around everywhere and did submit a separate support ticket already that asked for additional information I provided... but atm I'm 2...

    Started by Lexie‎, 12-06-2018 05:35 AM
    • Replies: 1
    • Views: 253
    12-06-2018, 07:31 AM Go to last post
  15. FFXIV companion app error 320000

    I try to open the companion app today and it kept crashing. It does the version check and all it gives me is a crash with error 320000 and the...

    Started by Caitlinzulu‎, 11-24-2018 03:03 AM
    • Replies: 1
    • Views: 248
    11-28-2018, 10:26 AM Go to last post
  16. Missing Palace of the Dead Aetherpool Gear

    Not sure if my ticket went through since I didn't get an email notification, so I'll post this here too. For some reason all my Palace of the Dead...

    Started by Messaika‎, 11-23-2018 05:30 PM
    • Replies: 4
    • Views: 425
    11-28-2018, 04:03 AM Go to last post
  17. Don't have enough space for update? (PS4)

    Trying to log into the game and it's saying I don't have enough space for to download update. I have over 50 gigs free. Um what?!

    Started by AncientCrystal‎, 11-27-2018 05:57 PM
    • Replies: 4
    • Views: 327
    11-28-2018, 02:32 AM Go to last post
  18. PS4 Log in but only option new service account

    Hi, I got the FFXIV complete edition for PS4, and I can get to the log in screen which i can log in fine but on the next screen I get: "Please...

    Started by MysticGamer‎, 11-19-2018 02:06 AM
    account, existing, ps4, trouble
    • Replies: 1
    • Views: 334
    11-20-2018, 02:37 AM Go to last post
  19. Mogstation Help

    I attempted to purchase a subscription this morning and it didn't even go through besides the 1$. I attempted again and this time it went through...

    Started by KeriFawn‎, 11-17-2018 11:31 PM
    2 Pages
    1 2
    mogstation error
    • Replies: 11
    • Views: 560
    11-20-2018, 02:32 AM Go to last post
  20. Recovered account, crysta purchased

    Sent support ticket, no need for post.

    Started by ItzMagic‎, 11-09-2018 06:22 AM
    • Replies: 0
    • Views: 299
    11-09-2018, 06:22 AM Go to last post

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