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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 16,817
    12-29-2023, 10:40 PM Go to last post
  2. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 1,481
    11-17-2023, 05:26 AM Go to last post
  3. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 50,669
    01-18-2023, 02:44 AM Go to last post
  4. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 14,404
    12-05-2017, 04:33 AM Go to last post
  1. Audio popping issue

    Hi! Anyone having a very annoying popping audio issue since Endwalker dropped? In the link below you can hear the problem yourself. (WARNING:...

    Started by AsheNabuddis‎, 12-04-2021 09:26 AM
    130 Pages
    1 2 3 ... 130
    tech support 23 Deleted Post(s)
    • Replies: 1,297
    • Views: 318,055
    Today, 12:43 PM Go to last post
  2. Unable to complete version update [30426][19900][740] AND Fatal DirectX error

    After trying to fix the "fatal DirectX error", I am no longer able to log in and am getting the "Unable to complete version update " error. I've...

    Started by AndromedaMerlina‎, 03-24-2024 09:47 PM
    • Replies: 8
    • Views: 224
    Today, 06:23 AM Go to last post
  3. 3 days since I purchased Dawntrail and I haven't gotten a confirmation e-mail

    I purchased the game the first day it was available. I was not able to log in, but checked out as a guest using the e-mail associated with my...

    Started by jurassicbond‎, Today 03:34 AM
    • Replies: 2
    • Views: 129
    Today, 04:02 AM Go to last post
  4. Can't play FFXIV on Mac

    I've been trying to play FFXIV on my Mac, but whenever when I try to launch it, a screen pops up saying "The program ffxivlauncher64.exe has...

    Started by Mei02‎, 03-28-2024 01:14 AM
    launch issue, mac, tech issues
    • Replies: 4
    • Views: 206
    Today, 01:00 AM Go to last post
  5. An unexpected error has occured. Exiting final fantasy XIV (6d)

    So up until patch 6.58, or my nvidia driver updated, I was using the nvidia geforce launcher to run the game due to this error. After one of the two...

    Started by Saphyra_Skystar_siren‎, 03-27-2024 12:28 PM
    error, error 6d, unexpected error 6d.
    • Replies: 1
    • Views: 120
    Today, 12:38 AM Go to last post
  6. Problem with launcher

    Hey guys! Since Thurday I cannot log in the game because the laucher simply doesn't show de options. I called my internet provider and they said...

    Started by FBairon‎, 03-16-2024 12:56 PM
    • Replies: 9
    • Views: 668
    Today, 12:12 AM Go to last post
  7. Xbox achievements not unlocking for my main character

    Hi, I been playing FFXIV for over 2 years now and I just bought the Xbox Series X version of this game and only 7 achievements unlocked for me. My...

    Started by nadyxes1985‎, 03-21-2024 10:27 PM
    • Replies: 8
    • Views: 545
    Yesterday, 09:48 PM Go to last post
  8. "A fatal error DirectX error has occurred (11000002)"

    I have been frequently getting "A fatal error DirectX error has occurred (11000002)" and I have to close the game. This most often happens when I am...

    Started by PunkyPewster‎, 02-21-2024 02:36 AM
    directx, fatal error
    • Replies: 3
    • Views: 396
    Yesterday, 04:35 PM Go to last post
  9. Lenovo Legion Go issues?

    Greetings fellow warriors of light!:D I sincerely apologise if this is not the correct section to post and ask this. I’m getting a Lenovo Legion Go...

    Started by AmarisEU‎, Yesterday 02:16 PM
    • Replies: 0
    • Views: 94
    Yesterday, 02:16 PM Go to last post
  10. Is the Xbox version's wild chat censorship a bug or is it working as intended?

    Apologies if this is the wrong place to post this. I couldn't find an existing thread on this topic. The Xbox version is subject to much stricter...

    Started by willko‎, Yesterday 03:47 AM
    • Replies: 1
    • Views: 173
    Yesterday, 03:57 AM Go to last post
  11. When I log in on PC it stops at launcher and will not progress.

    3.27.2024 First time this is happening to me. I try to play and game will just go to (launcher) white screen, and sits there. My husband uses Steam,...

    Started by LadyPixie‎, 03-28-2024 05:18 AM
    • Replies: 2
    • Views: 133
    Yesterday, 12:48 AM Go to last post
  12. Unable to install and play the game from some Ukrainian ISPs

    Many ukrainian ISPs are blocking access to russian IP addresses, which makes launcher unusable: when it starts and tries to update the game it tries...

    Started by Hajikhan‎, 03-26-2024 04:11 PM
    • Replies: 1
    • Views: 248
    03-28-2024, 06:28 PM Go to last post
  13. Launcher forces fullscreen and looks terrible

    I recently reinstalled ffxiv on pc. But I'm having an issue where the launcher will force its self into fullscreen (or I guess a maximized window)...

    Started by RedMire‎, 03-25-2024 03:15 AM
    #help, #launcher #error, #technicalsupport
    • Replies: 1
    • Views: 161
    03-25-2024, 03:16 AM Go to last post
  14. PC - Higher Refresh Rate looks Grainy

    I am new to a higher end refresh rate. I got a new monitor that can do up to 240hz, I have g-sync turned on and running full screen mode and have...

    Started by ericw83‎, 03-25-2024 01:18 AM
    • Replies: 1
    • Views: 142
    03-25-2024, 01:29 AM Go to last post
  15. Black screen after launching the game

    I logged into the game just fine yesterday. Now, after downloading the 6.2 patch, after clicking on "play", game launches, expands to fullscreen, but...

    Started by HuaTuo‎, 08-23-2022 08:36 PM
    31 Pages
    1 2 3 ... 31
    6 Deleted Post(s)
    • Replies: 306
    • Views: 98,839
    03-24-2024, 01:51 AM Go to last post
  16. Login bug after latest patch

    Hi, Since the latest patch I have been unable to log in via the launcher (official Windows launcher launched via WINE). When trying to log in I...

    Started by _Sovp_‎, 03-19-2024 09:46 PM
    6 Pages
    1 2 3 ... 6
    licence, linux, login bug, steam deck
    • Replies: 55
    • Views: 6,762
    03-24-2024, 01:10 AM Go to last post
  17. purchased game on xbox. Cant transfer for 90 days. Can't marry fiance in game

    Want to play with fiance and friends, can't join their FC... we can't get married in game..this is awful... please help me transfer to Seraph because...

    Started by Toyt‎, 03-23-2024 12:03 PM
    tech support, technical difficulties, world transfer character, world transfer problem
    • Replies: 1
    • Views: 171
    03-23-2024, 02:03 PM Go to last post
  18. Dualsense edge

    So I've seen a lot of posts about this, but ffxiv doesn't seem to have native dualsense edge support, i plug my edge in, it works when i want to move...

    Started by Dosom‎, 03-21-2024 03:34 AM
    controller issues, dualsense edge
    • Replies: 3
    • Views: 234
    03-23-2024, 06:04 AM Go to last post
  19. Boot Error

    I cannot get the launcher to open. The error code that pops up is "Unable to complete version check. " I have tried everything that has already...

    Started by Peachii‎, 03-14-2024 10:33 AM
    1 Deleted Post(s)
    • Replies: 5
    • Views: 341
    03-23-2024, 02:41 AM Go to last post
  20. Sending & Receiving 0, 90001 & 90002

    NA player here For the past few weeks now, I've been constantly freezing up and sending/receiving 0 I crashed twice in an inn room trying to...

    Started by ThatVarkYouKnow‎, 03-04-2024 09:36 PM
    90001, 90002, disconnect, disconnecting, packet loss
    • Replies: 3
    • Views: 407
    03-22-2024, 10:32 PM Go to last post

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