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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 17,095
    04-13-2024, 10:33 PM Go to last post
  2. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 1,638
    11-17-2023, 05:26 AM Go to last post
  3. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 50,972
    01-18-2023, 02:44 AM Go to last post
  4. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 14,462
    12-05-2017, 04:33 AM Go to last post
  1. Black Screen when launching the game

    So, it's not a problem i personally have but rather a friend of mine who downloaded the Free Trial. While her boyfriend seemingly downloaded the game...

    Started by Alex998‎, Today 09:22 PM
    • Replies: 0
    • Views: 1
    Today, 09:22 PM Go to last post
  2. DT Benchmark not launching

    Hello. I tried using the benchmark, but it won't launch : -The DT splashscreen appear -A cmd for GraphAdapterDesc.exe appear (empty) and stay...

    Started by Calysto‎, 04-14-2024 06:45 PM
    3 Pages
    1 2 3
    2 Deleted Post(s)
    • Replies: 27
    • Views: 3,317
    Today, 07:59 PM Go to last post
  3. Why there are no option to totally turn off DLSS and FSR on benchmark

    I understand what are those functionality, pros and cons. At 2K/4K resolution, they might be great for balancing graphic and performance. But at...

    Started by Nono_mrkb‎, Yesterday 11:42 AM
    • Replies: 2
    • Views: 222
    Today, 11:07 AM Go to last post
  4. FC Issue

    I made a free company a while back and due to cutting costs I had dropped ffxiv for an extended time. I was not aware of the lead role changing to...

    Started by Yor_Roegadaddy‎, Yesterday 10:32 PM
    data center, freecomapny, inactive
    • Replies: 1
    • Views: 81
    Today, 09:40 AM Go to last post
  5. dlss/fsr question

    I figured out if you switch to FSR and keep it at 100% youre running the benchmark with no image help but as for DLSS, does it include DLAA on any...

    Started by Acelyn‎, Today 04:45 AM
    • Replies: 0
    • Views: 64
    Today, 04:45 AM Go to last post
  6. One of the opening cinematic suddenly disappeared

    One of the opening cinematics, the one currently playing for me (Answers) when I go AFK in the menu, suddenly disappeared. It started with the...

    Started by Hejligan‎, Today 04:39 AM
    • Replies: 0
    • Views: 72
    Today, 04:39 AM Go to last post
  7. No noticable visual difference between FXAA ans TSCMAA in the DT Benchmark

    Hello, i have tried out the new antialiasing settings. And i noticed, that TSCMAA and FXAA look the same. The biggest drawback of FXAA is, that it...

    Started by Larirawiel‎, Today 04:17 AM
    • Replies: 0
    • Views: 117
    Today, 04:17 AM Go to last post
  8. Huge ping spikes that only occur in FFXIV and not in other games.

    Hello folks, in all of my days I have never felt so stumped and defeated by a technical issue. I have always been able to figure a vast majority of...

    Started by GreatGoblin‎, 11-28-2022 04:27 PM
    disdain, internet, ping, sad
    • Replies: 2
    • Views: 1,260
    Today, 03:32 AM Go to last post
  9. A maingame-related error on DT benchmark

    Hi there. My friend wanted to try out the official Dawntrail benchmark to see how his computer handles it. He doesn't have a subscription active at...

    Started by JazzPlaysFF‎, Today 01:08 AM
    benchmark, boot issue, error (0)
    • Replies: 0
    • Views: 81
    Today, 01:08 AM Go to last post
  10. DT benchmark can't use controller

    Does this thing not have controller support? It isn't detecting inputs from my rog ally or my ps5 controller

    Started by sahroo‎, Yesterday 12:53 PM
    • Replies: 2
    • Views: 100
    Yesterday, 02:06 PM Go to last post
  11. Borderless Windows and G-Sync

    So I spent a lot of time trying to get G-Sync to work in borderless windows for FFXIV. I know it works in fullscreen but I have multiple monitor...

    Started by BaxterRhodneyson‎, 02-17-2023 10:02 AM
    borderless, g-sync, rate, refresh, variable
    • Replies: 2
    • Views: 2,426
    Yesterday, 06:23 AM Go to last post
  12. Character Creation

    So I am trying out the DT benchmark. Thinking I wanted to use my EW character for the bench, but I see the only save slot I have is a previous...

    Started by RiversideGuy‎, Yesterday 06:09 AM
    • Replies: 0
    • Views: 129
    Yesterday, 06:09 AM Go to last post
  13. DT benchmark not working

    When I try press start on the benchmark I get a Japanese pop up and I have no clue what it telling me to to do outside of (16a). I do not know what...

    Started by TimelessShine‎, 04-14-2024 11:31 PM
    • Replies: 1
    • Views: 368
    Yesterday, 05:10 AM Go to last post
  14. Dawntrail Benchmark Not Changing Settings.

    When I used the Benchmark earlier today on one of my SSDs, it worked fine. Showed my character, was in the right settings. I tried to Ctrl+X the...

    Started by Damnhedge‎, Yesterday 02:16 AM
    • Replies: 0
    • Views: 290
    Yesterday, 02:16 AM Go to last post
  15. Not recognizing monitors.

    I have two monitors. Monitor 1 - 1080P, 240Hz. Monitor 2 - 1080P, 60Hz. About 7/10 times, my game will launch in an offset windowed mode, on...

    Started by dtv20‎, Yesterday 02:10 AM
    • Replies: 0
    • Views: 65
    Yesterday, 02:10 AM Go to last post
  16. Ever Since the DDOS attack i have not been able to log into EU servers

    I keep on getting Error Code 2002 everytime i try logging into EU servers, i am on Xbox and have tried everything from restarting and switching off...

    Started by DrCrazy147‎, 04-14-2024 09:48 PM
    #help, #technicalsupport
    • Replies: 0
    • Views: 131
    04-14-2024, 09:48 PM Go to last post
  17. Dawntail preorder on Xbox Series X not registering

    Nevermind. It is now working

    Started by Treabor21‎, 04-14-2024 09:42 PM
    • Replies: 0
    • Views: 73
    04-14-2024, 09:42 PM Go to last post
  18. weird alt tabbing issue

    sometimes when i alt-tab, my entire computer slows down despite none of my disk or cpu usage shooting up at all, then goes back to normal after...

    Started by darktetdualies‎, 04-14-2024 11:56 AM
    • Replies: 0
    • Views: 87
    04-14-2024, 11:56 AM Go to last post
  19. "A fatal error DirectX error has occurred (11000002)"

    Back again with the same error! What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows Are you running any additional programs...

    Started by PunkyPewster‎, 04-14-2024 09:09 AM
    • Replies: 0
    • Views: 170
    04-14-2024, 09:09 AM Go to last post
  20. "A fatal error DirectX error has occurred (11000002)"

    I have been frequently getting "A fatal error DirectX error has occurred (11000002)" and I have to close the game. This most often happens when I am...

    Started by PunkyPewster‎, 02-21-2024 02:36 AM
    directx, fatal error
    • Replies: 5
    • Views: 517
    04-14-2024, 09:08 AM Go to last post

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