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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 16,807
    12-29-2023, 10:40 PM Go to last post
  2. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 1,468
    11-17-2023, 05:26 AM Go to last post
  3. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 50,629
    01-18-2023, 02:44 AM Go to last post
  4. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 14,400
    12-05-2017, 04:33 AM Go to last post
  1. When I log in on PC it stops at launcher and will not progress.

    3.27.2024 First time this is happening to me. I try to play and game will just go to (launcher) white screen, and sits there. My husband uses Steam,...

    Started by LadyPixie‎, Today 05:18 AM
    • Replies: 1
    • Views: 66
    Today, 04:34 PM Go to last post
  2. Can't play FFXIV on Mac

    I've been trying to play FFXIV on my Mac, but whenever when I try to launch it, a screen pops up saying "The program ffxivlauncher64.exe has...

    Started by Mei02‎, Today 01:14 AM
    launch issue, mac, tech issues
    • Replies: 2
    • Views: 130
    Today, 06:33 AM Go to last post
  3. Mouse click input struggle/suggestion

    Hello! I notice that in FFXIV, i often have a hard time to have the game register my click inputs. Instead, the tiny ammount of mouse movement...

    Started by MidiPWNZ‎, Yesterday 03:43 PM
    click, control, mouse, settings, targeting
    • Replies: 0
    • Views: 78
    Yesterday, 03:43 PM Go to last post
  4. An unexpected error has occured. Exiting final fantasy XIV (6d)

    So up until patch 6.58, or my nvidia driver updated, I was using the nvidia geforce launcher to run the game due to this error. After one of the two...

    Started by Saphyra_Skystar_siren‎, Yesterday 12:28 PM
    error, error 6d, unexpected error 6d.
    • Replies: 0
    • Views: 85
    Yesterday, 12:28 PM Go to last post
  5. Unable to install and play the game from some Ukrainian ISPs

    Many ukrainian ISPs are blocking access to russian IP addresses, which makes launcher unusable: when it starts and tries to update the game it tries...

    Started by Hajikhan‎, 03-26-2024 04:11 PM
    • Replies: 0
    • Views: 193
    03-26-2024, 04:11 PM Go to last post
  6. Unable to complete version update [30426][19900][740] AND Fatal DirectX error

    After trying to fix the "fatal DirectX error", I am no longer able to log in and am getting the "Unable to complete version update " error. I've...

    Started by AndromedaMerlina‎, 03-24-2024 09:47 PM
    • Replies: 5
    • Views: 184
    03-25-2024, 08:45 AM Go to last post
  7. Launcher forces fullscreen and looks terrible

    I recently reinstalled ffxiv on pc. But I'm having an issue where the launcher will force its self into fullscreen (or I guess a maximized window)...

    Started by RedMire‎, 03-25-2024 03:15 AM
    #help, #launcher #error, #technicalsupport
    • Replies: 1
    • Views: 150
    03-25-2024, 03:16 AM Go to last post
  8. PC - Higher Refresh Rate looks Grainy

    I am new to a higher end refresh rate. I got a new monitor that can do up to 240hz, I have g-sync turned on and running full screen mode and have...

    Started by ericw83‎, 03-25-2024 01:18 AM
    • Replies: 1
    • Views: 128
    03-25-2024, 01:29 AM Go to last post
  9. Black screen after launching the game

    I logged into the game just fine yesterday. Now, after downloading the 6.2 patch, after clicking on "play", game launches, expands to fullscreen, but...

    Started by HuaTuo‎, 08-23-2022 08:36 PM
    31 Pages
    1 2 3 ... 31
    6 Deleted Post(s)
    • Replies: 306
    • Views: 98,515
    03-24-2024, 01:51 AM Go to last post
  10. Login bug after latest patch

    Hi, Since the latest patch I have been unable to log in via the launcher (official Windows launcher launched via WINE). When trying to log in I...

    Started by _Sovp_‎, 03-19-2024 09:46 PM
    6 Pages
    1 2 3 ... 6
    licence, linux, login bug, steam deck
    • Replies: 55
    • Views: 6,690
    03-24-2024, 01:10 AM Go to last post
  11. Friends list and Blacklist help

    I believe the blacklist and friends list needs to be looked at asap. As they stand, they open up people to being stalked and put more power into...

    Started by ThatQEDguy‎, 03-24-2024 12:38 AM
    • Replies: 0
    • Views: 111
    03-24-2024, 12:38 AM Go to last post
  12. Xbox achievements not unlocking for my main character

    Hi, I been playing FFXIV for over 2 years now and I just bought the Xbox Series X version of this game and only 7 achievements unlocked for me. My...

    Started by nadyxes1985‎, 03-21-2024 10:27 PM
    • Replies: 6
    • Views: 474
    03-23-2024, 08:04 PM Go to last post
  13. purchased game on xbox. Cant transfer for 90 days. Can't marry fiance in game

    Want to play with fiance and friends, can't join their FC... we can't get married in game..this is awful... please help me transfer to Seraph because...

    Started by Toyt‎, 03-23-2024 12:03 PM
    tech support, technical difficulties, world transfer character, world transfer problem
    • Replies: 1
    • Views: 160
    03-23-2024, 02:03 PM Go to last post
  14. Fiance's character cannot transfer to my world for 90 days...

    My fiance and I just started playing FFXIV together, we used the Xbox free trial... I bought him the game on the 21st of March. All of our friends...

    Started by Toyt‎, 03-23-2024 11:02 AM
    tech support, technical difficulties, world transfer problem
    • Replies: 4
    • Views: 177
    03-23-2024, 01:51 PM Go to last post
  15. Dualsense edge

    So I've seen a lot of posts about this, but ffxiv doesn't seem to have native dualsense edge support, i plug my edge in, it works when i want to move...

    Started by Dosom‎, 03-21-2024 03:34 AM
    controller issues, dualsense edge
    • Replies: 3
    • Views: 214
    03-23-2024, 06:04 AM Go to last post
  16. Updating Character Profile

    Good afternoon everyone! I'm getting a new PC (mostly for Dawntrail) and I want to copy over my hud/macros of my main to the new PC. I've found...

    Started by Kaskya‎, 03-22-2024 11:50 PM
    profile, technical support
    • Replies: 2
    • Views: 163
    03-23-2024, 02:46 AM Go to last post
  17. Boot Error

    I cannot get the launcher to open. The error code that pops up is "Unable to complete version check. " I have tried everything that has already...

    Started by Peachii‎, 03-14-2024 10:33 AM
    1 Deleted Post(s)
    • Replies: 5
    • Views: 330
    03-23-2024, 02:41 AM Go to last post
  18. Sending & Receiving 0, 90001 & 90002

    NA player here For the past few weeks now, I've been constantly freezing up and sending/receiving 0 I crashed twice in an inn room trying to...

    Started by ThatVarkYouKnow‎, 03-04-2024 09:36 PM
    90001, 90002, disconnect, disconnecting, packet loss
    • Replies: 3
    • Views: 385
    03-22-2024, 10:32 PM Go to last post
  19. FFXIV Boot Error: Unable to download patch files. [11003][10009][10019]

    Tried all sorts of possible fix (deleting patch folder, change Boot.cfg log, use VPN, disable firewall, Manual DNS setting, updating IE Edge,...

    Started by Xerelia‎, 11-28-2021 10:47 AM
    2 Pages
    1 2
    2 Deleted Post(s)
    • Replies: 11
    • Views: 11,525
    03-22-2024, 12:06 PM Go to last post
  20. Won't let me log in

    When I was last playing a few days ago before the update, everything was working fine. But after a couple days break, I come back and it won't let me...

    Started by Salaru‎, 03-20-2024 05:34 AM
    account, linux, login, mac, steam
    • Replies: 1
    • Views: 290
    03-21-2024, 11:35 AM Go to last post

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