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Forum Top: Technical Support

  1. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    7 Pages
    1 2 3 ... 7
    1 Deleted Post(s)
    • Replies: 66
    • Views: 7,029
    02-16-2019, 07:59 AM Go to last post
  2. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 4,883
    12-05-2017, 04:33 AM Go to last post
  1. Can't access secure.square-enix.com, launcher screen is black

    I can't start the game, because of a black screen in a launcher, and also i can't access https://secure.square-enix.com and subdomains for ...

    Started by YobaHere‎, Today 08:16 AM
    network
    • Replies: 2
    • Views: 61
    Today, 04:55 PM Go to last post
  2. Multiple items wont load

    I cant for the life of me figure this out. Menus, music, NPCs or enemies wont load. takes 1 to 2 minutes to do things like open the map. i have...

    Started by KgtheJerk‎, Today 03:52 PM
    • Replies: 0
    • Views: 15
    Today, 03:52 PM Go to last post
  3. 90002 Every single day I play, every time I try going into a new instance.

    This is always constantly happening and it's absolutely infuriating Join an instance I DC, teleport to a different map I DC, enter a house I DC,...

    Started by FreakinZMartin‎, 02-17-2019 10:55 PM
    • Replies: 7
    • Views: 219
    Today, 03:26 PM Go to last post
  4. Official Warning issued when I was not Online

    I logged in today at 9:20pm EST and was greeted to a Notice of Official Warning due to Violation of the Final Fantasy XIV User Agreement which stated...

    Started by cosmicarmagedon‎, Today 11:34 AM
    • Replies: 0
    • Views: 101
    Today, 11:34 AM Go to last post
  5. Constant DC in duties only

    Hello, since about 4 pm today (EST) I keep disconnecting when in a duty getting the 90002 error. I thought it was my internet at first but I...

    Started by Malpercios‎, 02-16-2019 08:31 AM
    dc, duty
    • Replies: 1
    • Views: 99
    Today, 10:58 AM Go to last post
  6. Blank character select screen and Lobby Server Connection Error 2002

    Hello, I am playing on PS4 (Behemoth), and today when I logged in and selected "Start", I was greeted with an empty character selection screen...

    Started by Nomenanza‎, Yesterday 07:18 PM
    2002 error, blank screen, character selection, lobby connection error, lobby error 2002
    • Replies: 3
    • Views: 105
    Today, 10:41 AM Go to last post
  7. Game force closing to desktop with no error message

    The game is force closing to the desktop now. Issue did not occur since the hotfix was implemented the other day. Is this issue happening to anyone...

    Started by LanierRida‎, 02-18-2019 08:22 AM
    force
    • Replies: 1
    • Views: 77
    Today, 08:50 AM Go to last post
  8. Weird Unexpected Error

    I'm getting an error I haven't seen before since I started using an Asus gaming monitor. I don't know what's causing it and I can't find other errors...

    Started by Myst_Abysswalker‎, 02-16-2019 09:34 AM
    • Replies: 3
    • Views: 139
    Today, 08:31 AM Go to last post
  9. Game crashes when viewing certain Patch 4.55 assets with graphical errors (DX9 & 11)

    Date & Time: 18FEB2019 Frequency: Almost every time when viewing certain 4.55 items World name: Hyperion Character name: Nhimdya Hloewrvwyn ...

    Started by Bioman11‎, Yesterday 10:35 AM
    • Replies: 2
    • Views: 78
    Today, 07:49 AM Go to last post
  10. Disconnected (90002) in Pagos, Cannot Re-enter on Character

    My wife and I were in Pagos at around 5pm PT yesterday, she got DC'd from the instance (90002 error code) and the game will not let her log back in. ...

    Started by m3eansean‎, Yesterday 03:56 AM
    • Replies: 1
    • Views: 67
    Today, 07:32 AM Go to last post
  11. World map contents flickering when moving character

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 02/19/19 Frequency:...

    Started by FatCats‎, Yesterday 11:27 PM
    • Replies: 2
    • Views: 57
    Today, 07:10 AM Go to last post
  12. The Forbidden Land, Eureka Hydatos Errors

    I'm more or less trying to figure out what whether I need to go about reinstalling the game or if there is a way to repair the game files to fix...

    Started by Savard_Ironside‎, Today 03:58 AM
    • Replies: 2
    • Views: 90
    Today, 06:09 AM Go to last post
  13. [PC] Unexpected Error Crashes After Patch

    I only get the error message after clicking "start". This has just started happening since the most recent patch. There have been no other changes to...

    Started by haganeno‎, 02-18-2019 11:11 AM
    crash, crash after patch, crash at startup, crash to desktop, pc support
    • Replies: 1
    • Views: 108
    Today, 05:40 AM Go to last post
  14. Hydatos errors

    Hello, I'm having an issue with hydatos where certain things like my map aren't showing, enemies in the world seem to be taking a long time to...

    Started by Azazemon‎, 02-16-2019 08:18 AM
    • Replies: 5
    • Views: 191
    Today, 05:31 AM Go to last post
  15. DirectX Fatal Error 110002

    Hello, I have a Asus N550J, Every time I launch the game it will crash at character selection and proceed to crash every single time after. I have...

    Started by ExpectoAstrum‎, 02-08-2019 04:42 PM
    • Replies: 5
    • Views: 192
    Today, 03:13 AM Go to last post
  16. Crashing while entering specific instances with no error code

    For the past two weeks I have been doing nothing but fixing one issue with FFXIV just so another one pops up, it got to a point where I can't exactly...

    Started by Anlistra‎, 02-13-2019 11:30 AM
    • Replies: 6
    • Views: 367
    Yesterday, 12:22 PM Go to last post
  17. Memory Leak Issue

    Ever since the recent maintenance and update, I've been having severe memory and processing issues when attempting to play XIV, with CPU usage being...

    Started by RynZekar‎, 02-18-2019 05:07 AM
    • Replies: 1
    • Views: 138
    02-18-2019, 09:34 AM Go to last post
  18. Unintentionally deleted item

    I was doing some lequest for my relic weapon, and taking items from the inventory and inadvertently deleted 3 Mullodeis coin. Is there any way to...

    Started by Riourus‎, 02-18-2019 03:34 AM
    • Replies: 1
    • Views: 92
    02-18-2019, 03:50 AM Go to last post
  19. PC Controller Hiccup

    This happens with both my Steam Controller and a usb wired 360 controller. I prefer to play FFXIV w / controller as I learned the game on PS3 and...

    Started by FeatherHoof‎, 02-14-2019 02:36 PM
    controller, pc
    • Replies: 3
    • Views: 122
    02-17-2019, 09:11 PM Go to last post
  20. 90002, 90006 errors

    I have posted on here in the past about 90002 errors, where the game just dies instantly and leaves your character stuck in for a bit. While no fix...

    Started by Kaylaa‎, 02-08-2019 05:20 AM
    • Replies: 7
    • Views: 281
    02-17-2019, 02:44 PM Go to last post

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