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  1. #1
    NOC NOC_NA's Avatar
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    Square Enix Account Management System Issue (Feb. 7)

    We are currently experiencing technical difficulties with login to the Square Enix Account Management System.

    We apologize for any inconvenience and thank you for your patience while the matter is being addressed.

    [Date & Time]
    From Feb. 7, 2020 7:30 (PST)
    From Feb. 7, 2020 15:30 (GMT)

    [Details]
    -Not able to log in to PlayOnline with a Square Enix account
    -Not able to login to the FINAL FANTASY XI forum.
    -Not able to login to the Square Enix Account Management System
    -An error is displayed when using the Square Enix Account Management System after logging in.

    [Cause]
    Server equipment issues

    [Affected Services]
    -PlayOnline
    -FINAL FANTASY XIV Forum
    -Square Enix Account Management System
    (0)

  2. #2
    NOC NOC_NA's Avatar
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    Recovery from Square Enix Account Management System Issue (Feb. 7)

    We are pleased to announce that the technical difficulties with login to the Square Enix Account Management System has been resolved.

    We apologize for any inconvenience this may have caused.     

    [Date & Time]
    Feb. 6, 2020 18:30 to 23:00 (PST)
    Feb. 7, 2020 7:30 to 10:55 (PST)
    Feb. 7, 2020 2:30 to 7:00 (GMT)
    Feb. 7, 2020 15:30 to 18:55 (GMT)

    [Details]
    -Not able to log in to PlayOnline using the Square Enix Account Management System
    -Not able to login to the FINAL FANTASY XI Forum
    -Not able to login to the Square Enix Account Management System
    -An error is displayed when using the Square Enix Account Management System after logging in.

    [Cause]
    Server equipment issues

    [Affected Services]
    -PlayOnline
    -FINAL FANTASY XI Forum
    -Square Enix Account Management System

    *Updated Feb. 10, 2020, 0:40 (PST) / 8:40 (GMT)
    Added an instance of the same issue happened on Feb. 6, 2020 18:30 to 23:00 (PST) / Feb. 7, 2020 2:30 to 7:00 (GMT).
    (0)