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  1. #1
    NOC NOC_NA's Avatar
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    May 2011
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    PlayOnline and Related Services Maintenance (Jan. 9, 10)

    At the following time, we will be performing maintenance of PlayOnline network equipment, as well as server maintenance in order to accompany a version update for FINAL FANTASY XI.

    We apologize for any inconvenience this may cause, and we thank you for your understanding.

    [Date & Time]
    Jan. 9, 2020 18:30 to Jan. 10, 2020 0:00 (PST)
    Jan. 10, 2020 2:30 to 8:00 (GMT)
    * Completion time is subject to change.

    Please see below, as services affected by this maintenance will differ based on the time period.

    Jan. 9, 2020 from 18:30 to 21:30 (PST) / Jan. 10, 2020 from 2:30 to 5:30 (GMT)

    During this maintenance, the following services will be unavailable.
    - PlayOnline
    - Friend List Plus
    - The following actions in relation to Square Enix Account Management System's PlayOnline and FINAL FANTASY XI
    - Migrating from PlayOnline Account to Square Enix Account
    - Creation/cancellation of membership, new registration to PlayOnline
    - Creation/cancellation/restoration of service accounts
    - Registering campaign codes
    - Transfer from free trial account
    - The following actions/services in relation to Optional Services
    - Creating new subscription to Optional Services
    - Changing payment methods
    - Cancelling/restarting automatic payments
    - Changing a PlayOnline password
    - Character World Transfer Service
    - Purchase of expansion content
    - Confirming campaign code registration history

    * The FINAL FANTASY XI World Transfer Service will be unavailable starting 30 minutes before the maintenance.


    Jan. 9, 2020 18:30 to Jan. 10, 2020 0:00 (PST) / Jan. 10, 2020 from 2:30 to 8:00 (GMT)

    During this period, FINAL FANTASY XI will be unavailable.

    * This maintenance will be accompanied by a client program version update. After maintenance is complete, the update will automatically begin after you press the “Play” button. After that, please follow the instructions on the screen.

    * After the maintenance ends, a spike in access is expected.
    If you encounter congestion errors such as “POL-1160” and “POL-0010” during the confirmation screen or while downloading, we apologize for the inconvenience, and we ask that you try again after waiting for some time.

    To ensure a smooth version update, we ask for your understanding and cooperation.

    *Update details will be announced on Jan. 9, 2020 (PST) / Jan. 10, 2020 (GMT).

    [Details]
    - Maintenance of PlayOnline network equipment
    - Maintenance to accompany a version update for FINAL FANTASY XI

    [Affected Service]
    PlayOnline services
    (0)

  2. #2
    NOC NOC_NA's Avatar
    Join Date
    May 2011
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    1,609

    PlayOnline and Related Services Maintenance (Jan. 9, 10): Extended

    The ongoing PlayOnline network equipment maintenance is scheduled to end later than anticipated, on Jan. 9, 2020 at 22:00 (PST) / Jan. 10, 2020 6:00 (GMT).

    The FINAL FANTASY XI maintenance is scheduled to end at its original time.

    We apologize for any inconvenience this may cause and thank you for your patience.

    [Date & Time]
    Jan. 9, 2020 18:30 to 22:00 (PST)
    Jan. 10, 2020 2:30 to 6:00 (GMT)
    * Completion time is subject to change.

    [Details]
    - Maintenance of PlayOnline network equipment

    [Affected Service]
    PlayOnline services
    (0)