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  1. #1
    Player mekih's Avatar
    Join Date
    May 2019
    Posts
    2
    Character
    Mekih
    World
    Asura
    Main Class
    THF Lv 99

    New installer "PlayOnline & Tetra Master.msi" error

    Install went fine but when i try to start the FFXI i get this error. The .msi is not in the installer files or anywhere to be found. The Windows installer crashes and need to close it via task manager.
    Installed and un-installed it 3 times now and still having this error.

    (1)

  2. #2
    Player Raydus's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Raydus
    World
    Sylph
    Main Class
    THF Lv 99
    Getting the same error message.

    Restarted the computer, uninstalled and reinstalled multiple times. Been trying to get this to work all day. Honestly had no problems with the old way to install and set modern resolutions. But this is a problem in of itself.
    (1)

  3. #3
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    100
    Greetings Mekih and Raydus!

    Thanks for reporting this.

    Could you please advise which installer you have downloaded and tried?
    US version or EU version
    Windows version or Steam version

    Also, if you haven't already tried, if you could please try downloading the installer files and reinstalling again to see if that resolves the issue.

    Thank you!
    (2)

  4. #4
    Player Raydus's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Raydus
    World
    Sylph
    Main Class
    THF Lv 99
    http://www.playonline.com/ff11us/index.shtml

    U.S. website

    Top left where it says "New Client Download". Actually uninstalled to try it out and see what was new with it; didn't expect to run into problems.

    Downloaded them to my download folder. Then moved all of them to a desktop folder named "FFXI 2". From there extracted all of the files and then tried to install, clicking all three options that came up as dictated by the instructions.

    The POL kept on giving me the message above when trying to run the game after install.

    Will download again as I've just been using the same downloaded version from this morning to reinstall. I'll post if I still have problems or not.

    Windows 10
    (0)
    Last edited by Raydus; 05-17-2019 at 12:47 PM.

  5. #5
    Player Raydus's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Raydus
    World
    Sylph
    Main Class
    THF Lv 99
    Still have the problem with a fresh download and install.

    I think it auto installs in an area and then tries to find a different area when it gets to this section.

    There is also the text: "Error 1706. No valid source could be found for product PlayOnline Viewer & Tetra Master. The Windows installer cannot continue."

    At that point, the installer just freezes and only control alt delete will get it to go away.
    (0)

  6. #6
    Player mekih's Avatar
    Join Date
    May 2019
    Posts
    2
    Character
    Mekih
    World
    Asura
    Main Class
    THF Lv 99
    I used the EU installer and tried to download it again but same error. Even when using the .msi from the old installer it still wont work.
    For now i used a old installer and that one works perfectly. Seems to be something wrong with the new one.
    (0)

  7. #7
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    100
    Thank you for the updates. Have relayed the information over to the teams.
    (1)

  8. #8
    Player Shinjo's Avatar
    Join Date
    May 2019
    Posts
    2
    Character
    Shinjo
    World
    Sylph
    Main Class
    PUP Lv 75
    Steam client user here and having the same issues. ;_;
    (0)

  9. #9
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    100
    Quote Originally Posted by Shinjo View Post
    Steam client user here and having the same issues. ;_;
    Hi Shinjo,

    For Steam client, if you've installed/updated through Steam, can you try right clicking on the game in the library > go to the LOCAL FILES tab > and trying the "VERIFY INTEGRITY OF GAME FILES..."

    Can you please advise which version of FINAL FANTASY XI is listed in your library as well?

    Thank you.
    (0)

  10. #10
    Player kaizoku027's Avatar
    Join Date
    May 2019
    Posts
    2
    Character
    Yunnalesca
    World
    Asura
    Main Class
    DRK Lv 81
    I was having this exact same issue. After attempting a couple reinstalls and nothing working I ran the Windows installer troubleshooter to see if that would help but now I'm led to a new problem. Every time I run POL Viewer I am met with this. It just sits here and doesn't process anything.



    Had no problems with previous launcher but wanted to update.
    (0)

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