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  1. #11
    Player Shinjo's Avatar
    Join Date
    May 2019
    Posts
    2
    Character
    Shinjo
    World
    Sylph
    Main Class
    PUP Lv 75
    I have the "Ultimate Collection Seekers Edition". What you suggested worked, thank you very much!
    (0)

  2. #12
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    105
    Quote Originally Posted by kaizoku027 View Post
    I was having this exact same issue. After attempting a couple reinstalls and nothing working I ran the Windows installer troubleshooter to see if that would help but now I'm led to a new problem. Every time I run POL Viewer I am met with this. It just sits here and doesn't process anything.

    Had no problems with previous launcher but wanted to update.
    Hi Kaizoku027,

    Do you have the Windows version or the Steam version?
    If Steam, can you try the method I suggested above?

    Thank you,
    (1)

  3. #13
    Player Raydus's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Raydus
    World
    Sylph
    Main Class
    THF Lv 99
    Quote Originally Posted by kaizoku027 View Post
    I was having this exact same issue. After attempting a couple reinstalls and nothing working I ran the Windows installer troubleshooter to see if that would help but now I'm led to a new problem. Every time I run POL Viewer I am met with this. It just sits here and doesn't process anything.



    Had no problems with previous launcher but wanted to update.

    This also occurs when you cancel the error shown in the original poster's screenshot. It's what happens when the installer just freezes and is unable to be brought down by anything but control alt delete.

    Anyone have a link to the old installer? Trying to find my old cds from 2004 to install, but that's a lot of things to go through.

    I've no idea what's going on, but my uninformed guess is still it trying to find something somewhere that the default install didn't place it -- or perhaps the file (the .msi as seen in the first post) just doesn't exist.

    That or the file has a typo in either the search or the file in question.

    I've tried to manually find what it is looking for and send it on a direct route, but there are a lot of files to move through and I'm not finding anything that could be it. I've also been using Administrator mode to make sure it isn't a case of not having access to folders.
    (0)
    Last edited by Raydus; 05-18-2019 at 11:51 AM.

  4. #14
    Player kaizoku027's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Yunnalesca
    World
    Asura
    Main Class
    DRK Lv 81
    Quote Originally Posted by Zhexos View Post
    Hi Kaizoku027,

    Do you have the Windows version or the Steam version?
    If Steam, can you try the method I suggested above?

    Thank you,
    I'm using the normal version. I am not using Steam at all
    (0)

  5. #15
    Player kaizoku027's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Yunnalesca
    World
    Asura
    Main Class
    DRK Lv 81
    I'm very sad that there is no fix for this. Ive been waiting for a long time, and even redownloaded and still same problems. I am paying for a game I cant even launch at this point :/
    (0)

  6. #16
    Player kaizoku027's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Yunnalesca
    World
    Asura
    Main Class
    DRK Lv 81
    Did some troubleshooting again today. Playonline has finally started patching. After uninstalling, POL Viewer, I went into the registry and manually deleted everything related to Playonline/Tetramaster, reinstalled, and tried. This actually worked, thankfully, so I can finally play again after a few months.
    (1)

  7. #17
    Player Jeanluke's Avatar
    Join Date
    Mar 2011
    Posts
    9
    Character
    Jeanluke
    World
    Siren
    Main Class
    BLU Lv 99
    any official resolutions to this as I am having the same issue trying to install on my D: drive
    (0)

  8. #18
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    848
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    Quote Originally Posted by Jeanluke View Post
    any official resolutions to this as I am having the same issue trying to install on my D: drive
    In relation to another issue relating to the new installer, yes.

    http://forum.square-enix.com/ffxi/th...page2?p=617819
    (0)

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