Good day, everyone.

We have decided on our concrete plans for compensation for the issues that occurred on Friday, January 11, surrounding the I Dream of Mog Bonanza 2019 marble exchange.
  • How we investigated this issue
    We took extra care to properly and accurately extract information regarding bonanza marbles from server logs stretching from Friday, January 11, at 12:00 a.m. PST / 8:00 a.m. GMT, until the exchange process was halted approximately 50 minutes later.
  • About compensation
    We will return all bonanza marbles that were exchanged for items of a rank lower than intended during the approximately 50-minute period in question. A special NPC will be placed in four locations on Friday, February 8, so please speak to him if you are one of the players affected. We will also be extending the bonanza marble exchange period to ensure that players have ample time to claim their compensation. If you have any questions or wish for clarification on this matter, please visit the special site with further information we have set up for that purpose.
Additionally, players who were affected by this issue will retain possession of any prizes claimed during the period that the issue was live.

We sincerely apologize for the trouble that this issue has caused our players, and ask for your continued support of FINAL FANTASY XI.