In observance of the Christmas and New Year holidays, the European SQUARE ENIX Support Centre will be operating during the following hours.

[Dates]
24th December: Open from 9:00 to 16:00 (GMT)
25th December and 26th December: Closed
27th December and 28th December: Open from 9:00 to 18:00 (GMT) as usual
31st December: Open from 9:00 to 16:00 (GMT)
1st January: Closed

Please be advised that additional time may be required before we are able to reply. Regular service will resume from January 2nd 2019 09:00 (GMT). Thank you for your understanding.

GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be available during this time.

The SQUARE ENIX Support Centre would like to wish you happy holidays and thank you for your continued support.

SQUARE ENIX Support Centre
http://support.eu.square-enix.com