Platform: Windows
ISP: Spectrum
Type of Internet Connection: Cable/modem
Internet Connection Speed: 100Mbps
Date & Time: Dec. 14, 2018 ~01:30 EST
Frequency: Every attempt to log in
Character Name: Astronovus
Race: Elvaan
World: Quetzalcoatl
Main Job: White Mage
Support Job: Red Mage
Area and Coordinates: Reisenjima G-9
Party or Solo: Party
NPC Name: None
Monster Name: None
Steps:
I was in a capacity points party as the White Mage healer and disconnected around 1:30 a.m. EST, it said my connection timed out(I didn't catch the exact error). I tried logging back in, and after selecting my character from the character select screen, I would get stuck in the black "Downloading Data..." screen unable to get into game, and then the connection times out and sends me back to FFXI title screen where i try to select character and try again. I kept trying several times. Reset modem, reset router, restarted computer, and no changes. I get stuck at the same place each time. I tried logging in to another character on the same account named Fifthedition, and it did work. I am able to log in on that character on Asura server. But I cannot log in on Astronovus.
-----------------------
Update 14 Dec 2018:
Thank you for the reply Sirmarki, that fixed the issue! Connected to moblie hotspot on my phone and I was able to log back in to my character. Then i disconnected and logged back in on my home wi-fi and everything turned out okay.