CoP 2-3 Distant Beliefs Cutscene Stuck

[Clavaat]

During the final cutscene of the Chains of Promathia mission 2-3 (Distant Beliefs), when the green-haired Taru-taru enters the scene, the text will not progress. I've tried clicking confirm, Escape, anything. I cannot open the menu or move. The only way to get around it seems to be to force myself to logout, however the cutscene isn't flagged as completed so I cannot move on in the missions. After relogging and trying again, it still gets stuck at the same point. Any insight would be greatly appreciated, thank you!

Thread Title:
Unable to progress past CoP 2-3 due to cutscene glitch.

Platform:
Windows 10

ISP:
Verizon

Type of Internet Connection:
Fios

Internet Connection Speed:
80 mbps

Date & Time:
All times of day

Frequency:
Always

Character Name:
Ignael

Race:
Race of your character when the issue occurred.
ElvaanM

World:
Sylph

Main Job:
BRD75 and lower

Support Job:
WHM37 and lower

Area and Coordinates:
Tavnazian Safehold, not sure coords

Party or Solo:
Solo

NPC Name:
Justinius

Monster Name:
None

Steps:
1. Complete the CoP mission 2-3 up until the final cutscene
2. Speak to Justinius to complete it
3. Get to the point in the cutscene, after Prishe begins speaking, that the green taru-taru character starts to speak
4. His mouth doesn't move nor does any text appear. He continues swaying back and forth but I'm locked out of doing anything else.