Can't upgrade White Stratum Abyssite II

[Elazule]

Platform: PC
ISP: Xfinity
Type of Internet Connection: Broadband
Internet Connection Speed: 52MB/s or better
Date & Time: 9/6/18
Frequency: Always
Character Name: Azulis
Race: ElvaanM
World: Asura
Main Job: RDM99
Support Job: RUN49
Area and Coordinates: Any Atmacite Refiner
Party or Solo: Party with Trusts
NPC Name: Atmacite Refiner
Monster Name: Unsure
Steps:
1. Defeated all 6 Voidwatch NMs with the job specified.
2. Went to an Atmacite Refiner to get the Key Item: Voidwatch Alarum to get Cutscene in Ru'Lude Gardens to upgrade the White Stratum Abyssite II to III.
3. All Atmacite Refiners can't give Key Item, just says: "Hmmm... I'm afraid the stone isn't exhibiting any signs of growth."

I've done research on a few sites that say that all it takes is 1 kill each NM for each step. But killed each of the 6 NMs 3x with no avail on getting the key item. Using different Trusts but same Main Job and Sub Job.

EDIT: Just to be sure I checked both areas for teh Cutscene in Ru'Lude Garden's Audience Chamber and Sauromugue Champaign [S]'s Bulwark Gate but no cutscene.