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  1. #1
    Player zanderrrrrr's Avatar
    Join Date
    Sep 2017
    Posts
    8
    Character
    Zanderr
    World
    Asura
    Main Class
    BST Lv 99

    Lost security token? what do I do??

    I lost my security token. What do I do? How can I log in? How do I turn it of? I called SE an they keep asking me for an email address I dont use. Some help I get from them. Their CS sucks!!
    (0)

  2. #2
    Player
    Join Date
    Aug 2017
    Posts
    232
    You -have- to have registered an email. It's not optional.

    Go here, put in your birthday and verify the email.

    https://secure.square-enix.com/account/app/svc/member
    (0)
    Last edited by Halley; 07-15-2018 at 05:44 PM.

  3. #3
    Player zanderrrrrr's Avatar
    Join Date
    Sep 2017
    Posts
    8
    Character
    Zanderr
    World
    Asura
    Main Class
    BST Lv 99
    cant log in? Its asking me for my token number and I dont have it?
    (0)

  4. #4
    Player
    Join Date
    Aug 2017
    Posts
    232
    If you don't know the email you used to sign up, I think you're pretty much screwed. Better start thinking hard.

    http://support.na.square-enix.com/fa...aqtop&c=4&sc=0

    For keychain tokens, if the token is merely lost but there is a chance that the token can be recovered, you can request to have the token suspended on your account.
    (0)
    Last edited by Halley; 07-15-2018 at 06:02 PM.

  5. #5
    Player zanderrrrrr's Avatar
    Join Date
    Sep 2017
    Posts
    8
    Character
    Zanderr
    World
    Asura
    Main Class
    BST Lv 99
    Thank you for trying to help
    (0)

  6. #6
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,572
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    Quote Originally Posted by zanderrrrrr View Post
    Thank you for trying to help
    Download the software version of the token, available on mobile phone.
    (0)

  7. #7
    Player zanderrrrrr's Avatar
    Join Date
    Sep 2017
    Posts
    8
    Character
    Zanderr
    World
    Asura
    Main Class
    BST Lv 99
    I did download the app and its asking me for the one time password which I cant provide cause I dont have the token? SE wont help me and I keep running into dead ends but they keep taking my money. Im getting no where
    (0)