I left the game for a few months. Before that time my squeenix (website) password had a percent symbol in it. After restoring my account on a new computer, I could not login because there is no place to change the squeenix password but you have to enter it to login and the interface doesn't allow you to type a percent symbol.

Among the 3 sets of passwords used to login, it took me quite a while to figure out how to even state what the problem is.

Support sent me a reset link to solve the problem. Just thought I would mention that in case someone.

Also, not having to use the playonline member password was a new and welcome change. Now it's only 2 passwords to login instead of 3. Yay!