Problems with PC playing SE

[Almalieque]

Ok, So I got a new laptop awhile back for the sole purpose of playing FFXIV. After installation, I can get about 4 minutes of game play before it crashes (just black screen). I've tried everything, update the drivers, checking temp with fans, reinstalled the game, updated directX tested another game (Guild Wars and it worked).. I don't know what else to do..

Since FFXIV hasn't been doing too hot, I just decided to play ffxi, which only crashed 3 or 4 times at first, but then started to crash after attempting to leave the mog house. So, I reinstalled Playonline and it worked.. So, just now recently, it started crashing again, so I uninstalled Playonline and tried to reinstall it. It crashes through the update. If I leave Playonline running, it crashes.

I say this because I'm not sure if there's a connection, but here are my specs for my laptop.



Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
Processor Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Revision 1.0
Language English (Regional Setting: English)
Physical Memory 8183.230MB
Virtual Memory 2047.875MB
Page File 16364.605MB
Storage C:\ Hard Disk Drive Total Disk Space 119.143GB Free Disk Space 59.569GB
Storage D:\ Hard Disk Drive Total Disk Space 465.760GB Free Disk Space 304.100GB
Storage E:\ Hard Disk Drive Total Disk Space 465.760GB Free Disk Space 463.202GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce GTX 480M
+Device \\.\DISPLAY1
+Chip GeForce GTX 480M
+Maker NVIDIA
+Video Memory 2004.438 MB
+Shared Video Memory 2047.996 MB
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
+Driver Version 8.17.0012.5730
+Driver Date 5/26/2010 9:48:00 AM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (High Definition Audio Device)
+Device ID {F37DDDF7-3541-473D-B620-AB2E3C423672}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 7:07:00 PM
Sound Device(s) Digital Audio (S/PDIF) (High Definition Audio Device)
+Device ID {21D5BC9D-CC0A-4832-9DF9-23768F5603D1}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 7:07:00 PM

[Tempyst]

Did you download the Windows vista/7 version of POL viewer from playonline.com?

[Almalieque]

Did you download the Windows vista/7 version of POL viewer from playonline.com?

Yes, I have, but I can try again...

[Nadeu]

Almalieque,

We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XI, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

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