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  1. #1
    Player Dragoon1101's Avatar
    Join Date
    Apr 2018
    Posts
    4
    Character
    Alamante
    World
    Asura
    Main Class
    BLM Lv 99

    playonline crashing during update (polviewer update) (((solved)))

    i cant seem to get Pol viewer to update it crashes at 64% everytime have to restart computer please help


    windows 10 64 bit
    (0)
    Last edited by Dragoon1101; 04-08-2018 at 05:41 AM.

  2. #2
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,572
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    You need to fill out the template because this message essentially says "It doesn't work". Nothing to go on for anyone in tech support.

    You could try the basics:

    - Temporary disable any anti virus software when installing.
    - Do a 'File check' within POL.
    - Last resort: Uninstall/Reinstall POL/FFXI.
    (0)

  3. #3
    Player Dragoon1101's Avatar
    Join Date
    Apr 2018
    Posts
    4
    Character
    Alamante
    World
    Asura
    Main Class
    BLM Lv 99
    i cant even get to the file check i have uninstalled and reinstalled it about 20 times Every time it crashes when its trying to install actv_stts_icon.png on its initial update it then freezes up most of my computer options i have to hit ctrl-alt-del and sign out then back in to use my computer again

    windows 10 64
    home built computer w/amd 8350fx
    evga geforce 970 ssc
    comcast cable internet


    what other info is needed ?
    (0)
    Last edited by Dragoon1101; 04-07-2018 at 11:58 PM.

  4. #4
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,572
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    Quote Originally Posted by Dragoon1101 View Post
    what other info is needed ?
    SE have a specific template for tech support, its sticky on the Tech Support section of the forum.

    You are installing from the setup files downloaded from the POL website?
    (0)

  5. #5
    Player Dragoon1101's Avatar
    Join Date
    Apr 2018
    Posts
    4
    Character
    Alamante
    World
    Asura
    Main Class
    BLM Lv 99
    yes im installing the vista compatable PoL with all expansions
    (the 4 downloadable files)
    (0)

  6. #6
    Player Dragoon1101's Avatar
    Join Date
    Apr 2018
    Posts
    4
    Character
    Alamante
    World
    Asura
    Main Class
    BLM Lv 99
    so i finally got it to install i had to go in the pol file folder and delete the files that where causing it to freeze there was a total of 7 png files that where causeing the pol viewer to crash so after i deleated the first file i got a little further and then had to uninstall then reinstall delete the first file and then the second file it would freeze on ... had to do this several times before it would let me finish install of the update ... what a pain that was but now im updateing FFXI i might be ale to play tomorrow now lol
    (0)

  7. #7
    Player
    Join Date
    Nov 2015
    Posts
    1,552
    First, after uninstalling, reboot then clear out your registry using CCleaner or the like. Verify that you have enough space on your HDD. Then try to install to a non-system folder.

    Don't install to C:\Program Files\etc or the like, instead use something like C:\Games\etc.

    Go into UAC and move the slider to the option that specifically mentions "screen dimming" since you need to turn that function off. This won't disable any actual security prompts/notifications, so it is safe to use this setting.
    (0)
    “That is not dead which can eternal lie, And with strange aeons even death may die.”