Hi all, returning player after A LONG (13ish years) break and I decided to start anew and relive the fun.

So, my issue is that I can't seem to complete a part of the Sand'Oria Mission 2-3 where I get the Mythril Sand from Pal mines and trade it to the NPC at the consulate. I have verified that I am trading to the correct NPC, but for some reason he refuses to accept it. Does anyone have any advice?

Thanks